THE Random Chat Thread - AKA "The RCT" - No shirt or shoes required - Open 24 / 7

Uh uh uh uh Captain I was just stirring tha taters.
 

AARC said:
Barts really late... I should hold onto his Rum mug... and top it off while I am holding it...

errr well at least top it off again before he gets here anyway...

that way he has plenty of sips to forfeit.
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What the h..l !! Who's drinking my rum ?
 

 

Morning Bart.:hello:
 

Good morning and happy gobble up your turkey day......feeling thankful for many things in life these days !! Wishing my friends at RCT a great holiday. Thanks guys and gals for being here every day. Wishing the best for those we don't get to hear from any more. Roger, simon, hillbilly prince.....Etc.etc.
 

Morning Tom
Enjoyed the pics.
 

Blak bart said:
Good morning and happy gobble up your turkey day......feeling thankful for many things in life these days !! Wishing my friends at RCT a great holiday. Thanks guys and gals for being here every day. Wishing the best for those we don't get to hear from any more. Roger, simon, hillbilly prince.....Etc.etc.
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Those 3 have been heavy on my heart lately. I have been going back through the various threads, re-reading their posts. I am thankful we got to "meet" them and "talk" to them and that they will be "with" us in their postings on this site. And I am thankful for all the friendships we have here: the new, the old, and the re-kindled.

Sorry, I have been trying not to get all mushy this morning.:love7: Not sorry.
 

Morning bart
 

Morning rook !!
 

ANTIQUARIAN said:
Throughout my sales career, I've always worked for the OEM's (Original Equipment Manufacturer) and sold our products wholesale through the Construction/Rental Equipment supply dealers. The dealers have the initial responsibility to service the customer who bought the product from them. If the product proves to be defective from the factory, then the OEM should be contacted and will get involved. I've never sold to the retail public, nor have I sold directly to the end-users. I always relied on my dealers to service the equipment for us, this was the agreement the dealer made when they choose to sell the product.

My suggestion to Jim is... if you're not getting any satisfaction from the dealer that you bought the saw from, then contact the manufacturer directly. When I had a dealer contact me directly about a problematic piece of equipment that they weren't able to diagnose, I would then get our service trainers involved and offer a solution to the dealer and the purchaser of the product. I always offered to directly contact the customer who bought the equipment to let them know that we 'the manufacturer' were aware of the problem they were having and that we would help in any way that we could.

Folks never think of where the item will be serviced when they're buying it, all they're concerned about is getting the lowest price. When the end-users had a problem, they always wanted to vent directly to the manufacturer and I was always happy to let them do this, just as long as they kept the profanity to a minimum. :laughing7:

I remember a motto one of my companies used years ago, "The sweetness of the low price is forgotten, long after the bitterness of poor quality remains"... you get what you pay for. :thumbsup:
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:hello2:

Once upon a time an auto manufacturer linked customers (with screened topics/relevance) to the production workers that were involved with a failure or premature problem.
One example was an issue with a brake or brakes not installed correctly.
It was a brief deal/experiment from what little I can recall , but gave direct feedback to multiple parties.
It seemed both those who built and those who purchased were interested in the directness.

Certainly not like that with my latest new vehicle and resolution.
I give an ignorant diagnosis , they find the cause at the dealer and in one case the defective part (a new steel line with a hole in it was one item) gets replaced.
No feedback from manufacturer.
And the dealer service always warns of a expected survey of their performance. With only a hundred percent satisfaction being acceptable to the company.
I'm not sure that leads to improvement.
I do fine , but does the business and industry really have an honest finger on the pulse of what is going on?

A saw fails to function properly new.
A buyer is not sawing with the new saw. Let alone satisfied with it.
Both the dealer and the company suffer reputation.
Could it be the dealer only letting the customer and products reputation down? It doesn't matter now.
Like other dealers and manufacturers , here is a case of losing a future sale again.
Brand loyalty is now gone. (My opinion.)

Where the dealer or factory could have replaced the carb . Or at least diagnosed the actual problem.

Service and parts availability is important when shopping. You're right about that.
No price (even a premium) is fair if a product does not perform.

Chainsaws have seen a downward trend in box store qualities. Brand name is not the assurance it was. Among more than one big name in it's homeowner lines.
Why not have consistent quality and customer satisfaction and retain a reputation for building the beast or near best?
In saws , there's been a limited group to choose from for "the best/better" quality. Longevity given proper care and reasonable lifespans.
Yes , an item is designed to last only so long. But quality shows in consistent performance during it's lifespan.

I have a saw I'd have to guess is forty years old(?)
Needs one of the two studs that hold the bar replaced. (User issue causation).
Shareholders and corporate boards don't care. Better to sell a saw every five years to a repeat customer than every ten years.
After all , what can't be built cheaper and sold for more money?

One of the tractors in the yard is overbuilt. A 1947 that still performs.
Not only can the steel and iron quality not be duplicated due to cost , but the tractor itself.
New tractor costs (even the low price points attended with the warning flag of you get what you pay for) are considerable.
Yet malfunctions come with the best/better brands.
A friend who was almost nervous when I'd go over his new top brand tractor periodically had it serviced under warranty for failures no customer should face so soon.
Sounds simple , but his dealer was quite a ways away.
He's bought two more new ones many states away though. For the brand name.
I'll have to ask him what's failed lately next time we talk. :laughing7:
 

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