WHAT'S UP WITH MINELAB?

[against the wind]

Minelab got a big Military Contract and it seemed as though the attitude was that they were too big or busy to help the little potatoes that own just one machine. (Bad business attitude )
I have had a few conversations with Marty at KellyCo.
He was.pleasant and helpful. One suggestion was to check my charger first. He also let me know that after a few years, the battery stops taking a full charge. That information saved me unnecessary packaging and shipping. There was nothing wrong with the unit.
That's the treatment that will keep you as a repeat customer. Nobody wants their machines to break down, but if it does, you want to get professional support and courteous treatment when it happens.

 

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[SilverChirp]

I finally got a hold of someone (by email) and received a RMA number after giving them my etrac serial number. They told me it would be 6 weeks to repair... Ugggg... This is the person who finally responded. She was able to look up a past repair and give me details the repair center didn't do. (See Below) Thank you Jamie

Jamie Moeller
Customer Care Support
Please note my extension has changed.
Minelab Americas
1938 University Lane Suite A
Lisle, IL 60532
Customer Care: 1-877-767-6522
Direct: 1-630-401-8154
Fax: 1-630-401-8178
Email: [email protected]

 

[Treasure_Hunter]

What kind of details are you referring to? Speaking from past experience I do know when a detector is repaired under warranty they do not send the repair details to the owner, instead it goes to Minelab since they are billed for it. You have to call and ask about what was done if that is what your referring to.

Is your detector under warranty?




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DT2016

 

[Treasure_Hunter]

in time, it will.

By law they are required to support detector for 7 years after production ends, and ther will still be parts available after that for a few years. ETrac is still in production so it will be supported for at least another 9-10 years or so if it stopped production tomorrow.






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[SilverChirp]

What kind of details are you referring to? Speaking from past experience I do know when a detector is repaired under warranty they do not send the repair details to the owner, instead it goes to Minelab since they are billed for it. You have to call and ask about what was done if that is what your referring to.

Is your detector under warranty?




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DT2016

Hi Treasure Hunter,

Yes, my machine was returned to me without any repair information. When I finally got an email response from Jamie Moeller, she stated that it appears the technicians replaced the motherboard. Suffice to say, the machine is heading back to Florida repair center (From Washington) again with the same issues... Yes, it's under warranty. My eTrac is only 1 year old.

SilverChirp

 

[can]

Minelab customer service is horrible... Anybody else have issues with them? It takes a miracle to get them to answer calls or emails. I've been trying to reach a human at Minelab for a week now.

I have had NO problem with reaching minelab or getting a return call. I even got an answer on a Saturday. Customer service I would give an A+. Dang after reading all the unsatisfied reports, I have experienced nothing of the sort. I have been in contact with them since July. Each time I contact them They have always treated me as a valued customer.

 

[Treasure_Hunter]

Hi Treasure Hunter,

Yes, my machine was returned to me without any repair information. When I finally got an email response from Jamie Moeller, she stated that it appears the technicians replaced the motherboard. Suffice to say, the machine is heading back to Florida repair center (From Washington) again with the same issues... Yes, it's under warranty. My eTrac is only 1 year old.

SilverChirp

I don't know what your problem was but if they replaced the motherboard it sounds like they worked on it and it has to past a field test to be shipped. Did your problem show up as soon as you turned it on or did it reappear after running for awhile?

 

[SilverChirp]

It happened on my second trip out. The machine just began shutting off on its own. I could turn it back on, but it would begin to shut off again until it would not even start up again. I guess I will find out what happened in about 6 weeks.

 

[fistfulladirt]

It happened on my second trip out. The machine just began shutting off on its own. I could turn it back on, but it would begin to shut off again until it would not even start up again. I guess I will find out what happened in about 6 weeks.

That is exactly what is happening to both my Ertrac and Exp II. I have found that my SEF coil has a short-circuit in the lead at the coil base. It is intermittent, but when it shorts, both machines will shut down.

 

[Treasure_Hunter]

A dead short in the coil cable will cause many detectors to turn off..




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DT2016

 

[SilverChirp]

Well, just over 2 months now since I sent in my eTrac for repairs. So far, no word back from Minelab... Terrible!

 

[choppadude]

If it was under warranty then you should hear something soon, if not under warranty you should see it by Christmas, NEXT Christmas that is! I am hearing horrible stories about the Minelab repair Dept. I think it is time Minelab smartens up and takes control of the repair situation and kicks Kellyco to the curb. Of course we will see Kellycos forum defender hop Ion here soon and tell us its not their fault that the repair situation has been horrible for years because some one recently died, retired, quit or a myriad of other excuses.

 

[Honest Samuel]

I have a Minelab 70 that I am trying to sell. With all the complaints here, I am not going to purchase another one. It is a shame when your detector breaks down in warm or hot weather. Good hunting and good luck.

 

[SilverChirp]

The worst thing is, is that the detectors are great. But for what you pay, you would think Minelab would offer great customer service. I think I'm going to contact them this week and suggest they reconsider how they run their service dept. HORRIBLE...

 

[Treasure_Hunter]

What number are you calling? Are you trying to reach corporate minelab or repair center?

Sent from my SM-N900V using Tapatalk

You never answered what number you are calling? You said you can't reach anyone.

November 9, 2016 A New Future

 

[lawsonland]

I just called the other day and they answered right away. He asked me to hold because he was on another call (he was the service guy). He finished and we talked then he transferred me to setup a warranty return.
Everyone was very pleasant and helpful got an RMA # and address to send it.
Check the number you called, I just called the # on the minelab site, they were very nice.

Just hope they can fix it. the sound intermittently stops, the display continues to work. I then have to turn it off and on, occasionally it will completely lock up and have to pull the battery
But it happens sporadically and they may have to run it awhile before it happens.

 

[cache finder]

I havent had any probs with them. But then again I only contacted once when I snapped my detector in half. ha

 

[PowerDubs]

About to purchase a CTX3030 and hope that this thread is like people posting about problems with cars- the few with the problems make a lot of noise, but the problem only occurs to a few people and in reality is nothing to be afraid of.

I hope I am right on my gamble- but I won't get rid of my ATP as Garrett has excellent service- and I'll pay for the 3030 with my Visa Infinite which extends the warranty.

Fingers crossed.

 

[Treasure_Hunter]

About to purchase a CTX3030 and hope that this thread is like people posting about problems with cars- the few with the problems make a lot of noise, but the problem only occurs to a few people and in reality is nothing to be afraid of.

I hope I am right on my gamble- but I won't get rid of my ATP as Garrett has excellent service- and I'll pay for the 3030 with my Visa Infinite which extends the warranty.

Fingers crossed.

I don't understand why more people don't take advantage of their credit cards extending warranties...

November 9, 2016 A New Future

 

[Deft Tones]

I don't understand why more people don't take advantage of their credit cards extending warranties...

November 9, 2016 A New Future

Most people have their cards maxed out. It's how most people seem to live these days.