Loomis Boxes Short (Rolls)

[srcdco]

I don't know if this is common with Loomis (or any other carrier), but I've received boxes with the wrong number of rolls in them. Last week, I got a box of dimes with only 47 rolls. I've tried to reach out to them, but they don't seem to care. I've let my bank know and sometimes they make up the difference and sometimes they don't. One branch manager complained to Loomis about it once and Loomis complained to the main office who told her to stop and just eat the loss.
I find it hard to believe that a company whose main job is to handle money can't get it right. I've heard that they are the cheapest, so that probably explains some of it. It's strange that they don't even want to know about it to fix the issue. I'll try to contact them again, but I'm sure it will go nowhere.
FYI, this is Loomis in Rochester, NY.

Scott

 

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[xr7ator]

They might be shorting on purpose to get rid of you.

 

[galenrog]

Over the decades I have had boxes short a few rolls, many rolls short coins, many rolls heavy a coin or two, but no boxes long on rolls.

For me, it is part of the hobby. If it becomes common, you could let an employee know, or start counting rolls before you leave the counter. If you show irritation or anger in any way, you may lose a coin source.

Time for more coffee.

 

[djackson7348]

No excuse for being short rolls. Even an automated weighing system could pick that up for a low expense quality control. The short rolls are probably being gobbled by internal theft.

 

[ConceptualizedNetherlandr]

I'd guess theft because most kids could get the count right in a box that just so happens to fit a certain count. I'd open each box in the presence of whoever is selling it to you. Settle it right then and there and let them take it up the food chain. If you both witness that the box is properly sealed we know who is not at fault.

 

[srcdco]

I will say that the banks know that sometimes the boxes are short. The have experienced it, too. One branch manager complained about it to Loomis and Loomis complained about her to the banks main office, who told her to stop. The bank chooses to eat the cost rather than upset Loomis.
Twice I have received boxes with extra rolls. One was a half box with 2 extra rolls and the other was a dime box with 5 extra rolls. But I've been shorted more times than that.

Scott

 

[ConceptualizedNetherlandr]

I used to work at a bank. They were obsessed with everything balancing to the cent EVERY TIME. I'd find it hard to believe they would tolerate shortages ( for boxes they opened for themselves) If they started doing that it would open the door for theft.

I have been in a local small town vault where they had silver coins ( I noticed because of the large diameter dollars) in special spot on a shelf because they would have to transact them at face or the books would be a problem and the employees were disallowed from from buying them. So I said I wish to buy those coins. They were disallowed by policy from saying no. I suspect they had someone special they transacted those with on a regular basis and saved those for that person.

Strange but true that bank has never let me in the vault again which I have attempted when I am asking about buying coin.

I was brought in that time because I was looking for any new rolls of the presidential dollar coins. teller said ' I think I saw some, lets go see what you might want.... ' instead of her taking inventory and getting back at a huge waste of her time. I did get some Millard Fillmore rolls with that die error and made bank on them. Some one had earlier grabbed up all the presidents that were known to have errors. These had just been dropped off by some old lady that bought that sort of thing to give the grandkids.

Anywho, banks are constipatedly persnickety about accuracy. spelling not so much.

 

[jrf30]

I just had a nickel box short rolls. Opened it up and immediately could easily tell that the top row only had 7 rolls in it. Never had it happen before ever, so interesting that it happened this week and then I read this thread. Seven rolls and a huge open space where the other three delonged.

 

[ConceptualizedNetherlandr]

I just had a nickel box short rolls. Opened it up and immediately could easily tell that the top row only had 7 rolls in it. Never had it happen before ever, so interesting that it happened this week and then I read this thread. Seven rolls and a huge open space where the other three delonged.

Not delonged, shorted !!