Wow, when Kuger contacted me about this thread and I looked at it and the other thread, I didn't want to get involved. First and foremost, if anyone knows me they know that I am an honest and conservative person and not a pot stirrer. With that said, it bothers me that a representative for a company would be so bold to communicate this way on a public forum.
First, I would like to say that though my friend Kuger may seem a little aggressive in his statements he really does have a great heart and does look out for "the other guy". He really sticks up for his friends and in this case our mutual friend got burned and it just rubbed him the wrong way.
First, a brief history of me and my knowledge of detectors to add credence to the "facts" printed below. I have been swinging a detector for 37 yrs. now and have been using a White's brand machine predominantly since 1985. I am pretty much a relic hunter but do nuggetshoot whenever I decide to switch it up. I live in the "West" and have numerous friends who relic hunt on the East coast who had great results with the GB Pro. With that said I decided it was time to branch out and try another brand even though my MXT was and is still performing fantastic. I bought a GB DP from a relic hunting dealer friend back East and immediately fell in love with it for it's simplicity to use and the way it grabbed positive signals out of iron infested areas. I then branched out and took it on a solo nugget hunt to an area I had only been to once back in the early 90's and had a great day finding 8 small nuggets in some very highly mineralized alkali ground.
You guys wanted facts, so here are the facts that Kuger might not know all about.
Kuger and I have a mutual friend who was impressed with what I shared with you above and other things that he read. He was so impressed that he called up Kellyco and ordered up the works, a Gold Bug Pro, 5" coil, pinpointer, carrying bag, digger, headphones, etc. Upon receiving his detector he proceeded to put it together and take it out for it's maiden voyage. He says he followed the instructions about ground balancing and noticed that after following the procedure that it still chattered. He thought nothing of it thinking maybe this was the way it was suppose to sound. After a few short outings trying to fight the noise and distinguish between good and bad signals he finally got frustrated and contacted Kuger. Kuger told him that I would be in the area in the next couple of months, to have me take a look at it. When I met up with these two for a relic hunt I tried balancing his GB Pro with no success. I tried the 5" coil and also my elliptical coil from my GB DP with no success either. We sent the detector off to the factory and had them ship it back to me at my address as our next hunt would be in my area and he would have a fresh machine to use when he got here. The factory sent the machine back stating on the service invoice that they changed out a capacitor, resealed the coil and shielded the coil. The detector was shipped back without the two rubber spacers for the coil and the plastic bolt was broken. Unfortunately the detector still wasn't working and was worse off now than when we sent it off the first time. It still would not balance and when you bumped the coil into anything it sounded off even with the gain turned down. So after another $23 spent on shipping and insurance off it goes again, this time with a letter from the owner of the machine with his not so impressed feelings about their service. He also stated that he did not want this machine back, he wrote down the serial # stating that he expected a new machine or the full price back that he paid Kellyco, sending them his copy of his receipt from them. At this point he is so mad (because of the machine still not performing like it is suppose to and his time and travel to hook up with me) He told me that he was done with them and wanted to turn them in to the Better Business Bureau. Being the compassionate person I am I told him that I would trade him a brand new MXT Pro that I had for his GB Pro and deal with the matter. He was hesitant but after my persuasion he went ahead and took the MXT Pro and feels relieved now and is a very devout White's hunter for sure and swares off Fisher. I however know that there has to be a reason this machine is not up to par because my GB DP has been making some phenomenal finds. In the meantime I get a call from Fisher and we discuss the problem in more depth. I will not get into the debates or conversations I had with them about this machine on this forum. Let me just say that they made me feel like I did not know what I was talking about and didn't know how to balance the machine. I assured them that I did and explained to them how I had been using my GB DP on a very consistent basis and no troubles whatsoever. The machine was sent back a second time this time however they replaced the elliptical loop stating that the other one was bad. Of course the added jab was the statement that they made note of the serial # of the loop just as my friend did with the serial # of the detector. Upon receiving the detector the second time back I immediately opened up the box and checked it out now that this was my machine. Well, wouldn't you know it, it still does not balance. I try the 5", I try my elliptical with the same results. I immediately call the factory explaining my concerns, especially this being the third time with no improvements. This time, I am however, turned over to a tech. and he has me try a number of things over the phone with still no positive results. He tells me that I need to send it back so he can look at it. This time I am sent a shipping label to send it back on their dime so I was happy about that after shelling out $46 the other two times. I did request a couple of rubber spacers, another plastic nut, and a lower rod for a spare, telling them to send me a bill when they shipped the detector back to me. The good news is after the 3rd time sending this back to the factory over a 6 month period I finally have a machine that is working perfectly now for a little over a month now. The fix...a bad circuit board! I didn't see a serial # written down beside that though? The bad news is, the factory only sent 1 spacer, no plastic nut or lower rod.
I just want to say that our mutual friend will never purchase another Fisher product and he has been very boisterous in that fact to many many people in the relic hunting world. I however, though disappointed with the service and the way I was made to feel about not knowing what I was talking about or able to use a metal detector I took pretty personal. I know in the real world though, I will just suck it up and go on with life, as I know there will be a day that I will have to have one of these two machines that I now own, serviced again from Fisher.
The kicker here though is that I still acted positive with the factory even offering up some pics. and stories of the 1847 $2 1/2 gold coin, Confederate Officer button, Spanish coins, gold nuggets, etc. to promote the GB Pro. Why you ask, because I still believe in the machine even if some don't believe in me! I guess they weren't interested even after telling them of the problem with the GB Pro, yet while using the GB DP making some exceptional finds!
IM
P.S. the referenced account above is F9360
I am 99% sold on tesoro lobo super trac! please give me some advice and help!
