Good Service From Minelab on CTX warranty

[ChampFerguson/TN]

Last weekend, I noticed what I perceived to be a slight short in my Minelab Koss headphones that came with my CTX so I emailed Minelab Chicago asking if the headphones were covered under warranty. The ribbing where the wire joins the plug had parted and is where I believe a short was forming. Nadia at Minelab quickly responded that yes the headphones were covered and she would have a replacement pair sent immediately. All I had to do was provide her with my CTX's serial number. Then a few days later, the new ones are here. No fuss, no questions, no "send me the old ones", no charge.

I normally wouldn't bother to post this, but I see so many complaints in the archives, I want to give credit where its due. In a perfect world, things don't go bad and people don't make mistakes. When a company stands by its product, I like to say Thanks by telling others of my experiences.

 

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[cudamark]

Thanks, that's good to know.

 

[Bart@Big Boys Hobbies]

Last weekend, I noticed what I perceived to be a slight short in my Minelab Koss headphones that came with my CTX so I emailed Minelab Chicago asking if the headphones were covered under warranty. The ribbing where the wire joins the plug had parted and is where I believe a short was forming. Nadia at Minelab quickly responded that yes the headphones were covered and she would have a replacement pair sent immediately. All I had to do was provide her with my CTX's serial number. Then a few days later, the new ones are here. No fuss, no questions, no "send me the old ones", no charge.

I normally wouldn't bother to post this, but I see so many complaints in the archives, I want to give credit where its due. In a perfect world, things don't go bad and people don't make mistakes. When a company stands by its product, I like to say Thanks by telling others of my experiences.

Great post! Good to know!

 

[jbc465]

I had the same problem with my head phones with the wires in the same place close to the plug. Nadia was also very helpful getting me the new head phones. How ever I also had a short in the coil that came with the ctx about a month before. It took about a month to get a replacement coil. Which led me to purchase the small 6" coil to keep me hunting. I am still happy with Minelab.

 

[Bart@Big Boys Hobbies]

The coils were on back order for a bit. All caught up now though!

 

[Metal Detecting Stuff]

Warranty repair times are much improved from a couple of years ago.

Wayne

Metal Detector Sales and Rentals | Fisher, Garrett, Minelab, Lesche and DetectorPro

 

[ChampFerguson/TN]

Well, I guess its time to resurrect this thread. My replacement Koss-30 headphones that I received in September died today after exhibiting the same problem the first ones had (scratchy sound indicating a short near the plug). As accessories are only warrantied for 6 months, that means I am SOL. So I stand by Minelab's handling of my initial problem, but am unhappy with the crap headphones they provide with a $2k+ machine.

 

[cudamark]

One of my hunting buddies is on their 4th pair. Seems to be a chronic problem. If they won't warranty it, you might look into a replacement jack at your local electronics store. The right angle ones seem to hold up better.

 

[MrMikeJackie]

I will say this, the Koss hp don't fit right, are cheaply made, and break easily. However the sound is amazing to me. I have black widows and sunrays and can honesty say for me the Koss sound much better.

 

[ChampFerguson/TN]

Thanks guys. To be fair, I haven't asked Minelab to replace them since the website clearly states 6 months. And I also like the sound (I cant tell the diff from some good JVC audio phones), + they fit me Great. Very soft and block out ambient sound very well.
Will definitely do the right angle splice thing.
If the sun hadn't been so hot today, I woulda been pissed that my hunt ended early.