Dave,I assure you,"expectations",were none other than the truth,a little help,and stand behind the product....I dont think that is too much to ask,and when that is an issue,something is wrong.A brand new detector that didnt work was sent back twice and returned bad both times to be told it was a bad coil.....it wasnt,but if it was,it was the stock coil and should have been fixed?The customer service rep was extremely rude as well.Fortunatly I was not the customer,but was trying to help out a friend that I had recommended buying the detector.Trust me when I tell you,you lost that customer,and every body he will ever talk to.