what about service when you need to send your detector in?

[Moe (fl)]

At some time even the top of the line detectors may have to be sent back to the factory or dealer for service. Of the major manufacturers which stand above all as far as providing good, reliable, and fast service when we need it?

This is an important factor to consider before buying a detector!

My experience with both Garrett and Whites has been good so far. Have heard that others have not been as responsive.

 

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[Keppy]

At some time even the top of the line detectors may have to be sent back to the factory or dealer for service. Of the major manufacturers which stand above all as far as providing good, reliable, and fast service when we need it?

This is an important factor to consider before buying a detector!

My experience with both Garrett and Whites has been good so far. Have heard that others have not been as responsive.

Tesoro is really good and Minelab has got a lot better..... I heard how true i don't know that if you send your Whites in for repair to Sweet Home Or. they charge a lot less for repairs than the other white repair shops...

 

[metalmolly]

Tesoro, Tesoro, TESORO!!!! Excellent fast service and free - all Tesoros have lifetime warranties. Plus the master Rusty Henry checks and signs off on all repairs before they send it back to you.

 

[Boilermaker27]

Tesoro stands behind their products no matter what.

I was told by one of the owners that they will fix no matter what. Drop it in water, send it in. He even told me that they once repaired on that was ran over by a car. When they say lifetime warranty, they mean lifetime warranty, no bones about it.

One last point. I keep mine in the trunk of my car at all times. Gets hot back there; gets cold back there; lots of bumps and turns; doesn't affect the Tesoro at all, if it does then send it in and they fix it.

 

[SHERMANVILLE ILLINOIS]

Tesoros have lifetime warranties.

 

[Sandman]

Tesoro has the best warranty and service bar none. Turnaround time is very fast too. You never have to worry if it is fixed right the first time.

Worst in my opinion is Fisher/Bounty Hunter, but many say they are improving.

 

[Moe (fl)]

I used to think Whites provided the best service of all but seems that they are slowing down a little. Becoming slow to send detector/parts back. It may be the economy...

 

[bucketofguts]

Tesoro would be hard to beat imho!

 

[ThTx]

Garrett is just way too close and way too friendly for me to try anything else. I can get to the Garrett plant in fifteen minutes! Super people there, always friendly.

 

[Moe (fl)]

That is nice having the manufacturer close by. For me whites is all the way across the country. It costs me a lot of $ to send things back and forth plus it takes 10 days for ground shipments.

How is minelab service and where are they located?

 

[Keppy]

That is nice having the manufacturer close by. For me whites is all the way across the country. It costs me a lot of $ to send things back and forth plus it takes 10 days for ground shipments.

How is minelab service and where are they located?

They are in Las Vegas , NV , they use to be great then they slowed down after they were sold but now they seem to be like there old self and trying to be a lot better in the service Dept.............things are looking up for Minelab service..........

 

[Maritime]

I took an old Bandido that was giving me problems after 10 hard years of wear and a buddy stepping on the arm rest, and mailed it in to Tesoro.

Tesoro returned it less than 2 weeks later -- they've replaced the arm rest, added a missing button, bench tested it, and replaced my coil (which I did not know was compromised).

They charged me absolutely nothing for these repairs on a machine they don't make anymore.

Since then, that old machine's been going to town on 18th and 19th century silver in a super complex iron riddled/hot rock/black sand tidal zone. Somehow, it found a large cent beyond 12 inches in damp sand.

You know, it's funny, but when I pay out a grand for a machine, I don't expect to have to send that thing back for repair two or three times until they've got it right. I don't respect designers who put a battery door on with a plastic clip that's less sturdy than the toys my child plays with. I think it's reasonable for an acquiring company to honor the warranties of the company it's bought out. We all know what looks and feels right in a machine that's meant to be outdoors, getting bumped around and sometimes getting caught in the rain. You can tell whether a company respects you or disrespects you by the product it offers.

Tesoro respects the detectorist. I respect Tesoro.

 

[Charlie P. (NY)]

My only experiences have been with Minelab and (the new) Fisher.

I bought a used Minelab that came with two coils and the prior owned had takem a tumble and jerked the coil cord out of the unit-end of the detector. He has soldered & wrapped it properly . . . but it just didn't look good. I called Minelab and they said the labor rates was $15/hour. That's what I ended up paying. $15. Coil was like new and back home in less than two weeks.

I sent my F-75 back to Fisher for the upgrade (weatherproofing gasket & beefier hand grip) and they had it done and back in eight days. Also pretty good, I thought. Replaced the coil at no charge as I had asked if it was normal to beep when bumped. I got a call and they said it should not, tested to be "microphonic" and a new coil was sent back with the unit as a warranty repair - no charge. They have a five year warranty.

 

[SusanMN]

I had to send my Tesoro Tiger Shark in this past winter because the headphones were pulling away from the plug and because I'd had some instability issues. It was back in three weeks with a new headphone cord and, what blew me away, a new coil. My old coil was in tough shape, mostly because of my own carelessness. I thought the coil might have been the problem and was fully prepared to be told I needed to buy a new one. But the repair ticket said the coil was replaced because it was leaking. Now that's beyond great customer service.

 

[EddieR]

Tesoro rules!! My first detector was a Tesoro Golden Saber Plus. I bought it used. It was 4 years old and cost me 150.00. I used it for several years and then it developed a problem with the coil. I called Tesoro, explained the problem, told them I bought the machine used, and sent it to them as they requested. Two weeks later it was back home...with a new coil, new faceplate, new knobs, and a paper that I assumed was THE BILL FOR REPAIRS (key background music: Dun-Dun-duhh). Opening the bill, I was stunned to see the amount owed...00.00

They did all that extra work at no cost simply because they believe in their product. And if a company believes that strongly in their product, then I gotta believe in them too.

Eddie

 

[scrooge]

never had to send in my Whites or Tesoro but my Garrett Infinium has gone back for the second time.

 

[SkiWhiz]

It might be just a coincidence but the best detectors has also the best service & that is Tesoro.

 

[Tank69]

Tesoro,the guys up there are OUTSTANDING an will do what ever it takes to help you whether it be a hour phone call or dealing with your machine,they took my machine I sent in on a wensday an had it back to me on my doorstep that saturday morning ,they dealt with me as if I was the origanal owner of my machine even tho I'm not,Tesoro is awsome in my book.

 

[PhilMont]

Just purchased a Tesoro Sand Shark and e-mailed the support unit about when is the interval for replacing the "O" ring gasket. They told me that it should last as long time, as long as it is cleaned and silicone greased.
They also sent me a spare "O" Ring Gasket free of charge. This relationship is starting off on the right foot!

 

[Shortstack]

I was living in OKC back in the early to mid 1990s when the local multi-line dealer told me about one of his customers who bought a used early Tesoro Silver Sabre and proceeded to put it to use almost everyday. After a few months, the machine began to give him some problems so he sent it into the factory for repair and tuneup. The dealer said that he got a call from Jack Gifford one day asking him if he would ask the guy if he'd take a new silver sabre uMax in place of the old Silver Sabre. Mr. Gilford said that to repair the old machine would take complete replacement of most of the components on the board and he'd rather just send the man the new, updated machine. Of course the answer was "YES" and the new machine arrived about 3 days later, NO COST to the customer. Yep, the Giffords mean business when they say, Lifetime Warranty.