Warrinty work

[rodbuster]

I have heard terrible stories concerning the service you receive when you send your Minelab in for warranty work. I am considering a Safari, but not sure if the hassle with the service is worth it. Also heard that Minelabs will be made in Asia, will this make getting parts harder to get. Would it help to have more than one service center in the U.S. Thanks

 

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[Woodland Detectors]

Ask a dealer before you believe the rumors of Minelab going to asia....Not true.
Minelab is working hard to better it's customer service and service departments.
As a matter of fact they opening a new plant in Illinois very soon to meet recent high demands for product.

The Safari is on back order due to popularity. It would be wise to get on the list to receive one.

Mike

 

[crazyman]

Yes the rumors are rampant and they have been for months and I've yet to see a Minelab rep. or dealer step forward and give a straight answer to stop the rumors. Ok, Mike your a dealer so I'm asking. Where are they assembling/making there detectors now and/or in the future? Is the operation in Illinois going to be a manufacturing plant or a distribution/repair center? Two simple answers and the rumors can finally be squashed. Of course there is no explanation for the customer service problems.

 

[Keppy]

Yes the rumors are rampant and they have been for months and I've yet to see a Minelab rep. or dealer step forward and give a straight answer to stop the rumors. Ok, Mike your a dealer so I'm asking. Where are they assembling/making there detectors now and/or in the future? Is the operation in Illinois going to be a manufacturing plant or a distribution/repair center? Two simple answers and the rumors can finally be squashed. Of course there is no explanation for the customer service problems.

Good question .. Crazy .....

 

[crazyman]

Ask a dealer before you believe the rumors of Minelab going to asia....Not true.

Keppy, actually I already know the answers. I'm just not sure Mike knows or even that Malaysia is in Asia.

 

[Treasure_Hunter]

Minelab is closing down the Ireland operations.

Minelab was bought by Codan in early 2008, Codan designs and manufactures a diversified product range for international high frequency radio, satellite and metal detection markets. They also supply TV broadcasting products to global markets and printed circuit boards for customers in Australia and New Zealand and many military contracts.

Codan has been using Plexus for their manufacturing needs for many years, and they are turning over a large portion of the Minelab detector work to Plexus. Plexus is a very highly respected (AMERICAN) company in the manufacturing world, do a Google search on Plexus and see if you can find a negative link about it...Plexus has won numerous awards including being ranked #10 in the world in 2008 and 2009 in EMS (Electronic Manufacturing Services ).

Plexus has manufacturing facilities all over the world, including one that is in Malaysia. Plexus is an AMERICAN company, the plant in Malaysia is a Plexus facility, overseen by Plexus.......

Minelab detectors are not just being handed to Malaysians to be built. .......And Yes Malaysia is in Asia.

 

[Keppy]

Ask a dealer before you believe the rumors of Minelab going to asia....Not true.

Keppy, actually I already know the answers. I'm just not sure Mike knows or even that Malaysia is in Asia.

.. Yes ...Crazy & T Hunter .. i knew all that also i just wanted to say something.........

 

[crazyman]

TH, I'm not overly concerned about Plexus or where they build the detectors. If they put out the same quality detectors that Minelab is known for then there is no problem. The users will decide. I'm one of those that aren't real picky about where a detector is made as long as it does the job but I've already seen posts from those that have received some of the new detectors and where they were made so I just find it interesting if not a little deceptive that some are still denying the fact that detectors are being produced in Asia for Minelab.

 

[George (MN)]

If you think you need to send in a detector for warranty or out of warranty repair, send them an e-mail first. They answer e-mails and you will hear from someone who knows what to do. HH, George (MN)