Postal service busting my profits

cheese

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I guess I'm going to have to address my packing methods. I usually don't have problems with damages during shipping, but 2 items recently arrived broken. I have gotten boxes in the mail and wondered how the box was even still hanging together, so I know the postal service is rough on stuff and there are times when no amount of care during packing would have prevented a loss. I recently posted about some jadeite I bought at a sale and resold. When it arrived, all but 1 piece was intact. The lid for the stupid sugar bowl was broken. That should have been the sturdiest piece in the lot, and it was what broke. All was wrapped in bubble wrap and taped and then crumpled newspaper crammed in the voids. Usually that works. I like to cram newspaper until the box won't close without smashing it so that nothing wiggles or moves when you shake the box. Anyway, the broken lid got a case opened against me and now I have to make a partial refund.

I just got another case notification that a large Mikasa china bowl I sold arrived broken. Sheesh!

I sold a John Deere hood once and I built a crate of wood that fit snugly in the box and attached the hood inside the crate, then packed foam in to hold it fast, and shipped it. The shipper smashed the corners of the box so hard that the wood was coming through, there was a hole through the side of the box and out the other, and the hood inside was broken. I had insurance on it, but they denied my claim (It sold for $400). I had to take a video of the various damages to the box to prove they mishandled it and file a dispute before they paid up. Even then, they only refunded the cost of the hood, not the high price I paid for them to ship the item.

Why do we pay insurance anyway? I mean, if you pay me to come get something from your house and take it somewhere, and I throw it around, bounce it off the ground, break it, and drop it off at the location, wouldn't it be ridiculous for me to say you have to pay to replace it and you still owe me my delivery fee?
 

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Right now there are alot of temps hired for the holiday shipping. They just don't care because the 26th of December they will be fired. So they think if they work fast and move more mail they will get a full time job. Only reason I know this is when I was shipping the other day the counter person was telling a customer who was complaining about a busted package. Said they shipped for 15 years and never had a broken package.
 

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