V. After one to two months I told ML it’s not working so they said let’s try a charger..Now I’m thinking if this was made and packaged this way how come there was no inline quality inspection performed,,My company builds medical devices that goes into the testers for the US Blood Bank and other devices as well that saves lives.After each step a quality inspection is performed..
It has to start at the Top management level,,Im sure they are well aware of the quality problems
Looks like one dud charger in the box of an Australian designed detector, manufactured in Malaysia that was improperly diagnosed by US tech support. Really hard to draw a straight line and make a conclusion about quality control off one data point (sounds more like a tech support level of knowledge problem). Trying to extrapolate your one CTX experience to Equinox may or not be valid.
As you know working for a company that produces safety critical grade equipment (other examples besides medical include the transportation related industries incuding aircraft systems, power plants, fire protection, etc.) that a lot of $ must be invested to establish effective quality control in manufacturing where lives are on the line. This obviously detracts from the bottom line. When it comes to consumer electronics, with the exception of the electrical safety, the safety critical nature of the product is practically nil. So good business practice dictates that the company will trade quality control against customer satisfaction to find the proper balance.
I would argue here that is exactly what ML has done with Equinox. They know there is something going on with either quality or design and have decided to just take care of it with commitment to honor the warranty and to provide somewhat reasonably priced out of warranty replacement parts. Again perspective is important. ML knows better than to let the quality get so bad that it affects sales, and, so far, that has not been the case so they are in the sweet spot (still probably only a low percentage of users having these problems and the seem to mainly follow the folks who put the most stress on the detector - daily salt water hunters. No matter the machine, salt water hunting puts the most stress on any detector design).
If ML decided to up quality or the design itself, the upshot would be a more expensive detector, that obviously also would have an impact on sales. This is all just business 101 and it "looks" worse because forum posts will be biased to the detector failure horror stories. And, with Equinox, there are some real doozies, unfortunately. But again, likely a small subset of users from what I can tell.
