New AMinelab USA Repair Center

[slider66]

Kellyco is no longer repairing Minelab equipment. The new repair facility is located in PA. Here is their number and address.

Detector Center
190 Oak Shade Road
Alum Bank, Pa 15521

Phone numbers are
630-401-8154 and 630-401-8159

I sent my CTX in for repair and was told turn around would be about two weeks.

 

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[Keppy]

Yes and it will be everyone's fault except Kellyco

I think you are right on there .

 

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[Treasure_Hunter]

I do not think TH wants to talk about it..

I can't for the time being, I am under confidentialty agreement. I have had inside contacts with Minelab and Kellyco for over 10 years, all the way back to when Minelab was in Vegas, over 10 years now. Before I retired at 66 I worked for telcom company and serviced Kellyco's voice and data equipment and Cisco routers for 8 years.

I have met and communicated with last 2 heads of Minelab Americas over last 10 years know many in Chicago and my hunting partner Dave runs the repair center.



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[Jason in Enid]

I can't for the time being, I am under confidentialty agreement.

That would mean you are an employee if you have signed any agreements.

 

[SeabeeRon]

I can't for the time being, I am under confidentialty agreement. I have had inside contacts with Minelab and Kellyco for over 10 years, all the way back to when Minelab was in Vegas, over 10 years now. Before I retired at 66 I worked for telcom company and serviced Kellyco's voice and data equipment and Cisco routers for 8 years.

I have met and communicated with last 2 heads of Minelab Americas over last 10 years know many in Chicago and my hunting partner Dave runs the repair center.



Sent from my P008 using Tapatalk

Thanks TH!!

 

[Treasure_Hunter]

That would mean you are an employee if you have signed any agreements.

No it does not, I have given my word not to reveal, never said I signed an agreement.

January 20, 2017 A New Beginning!

 

[bowwinkles]

Thank you MINELAB, you did listen.

 

[sgoss66]

I am watching this thread with interest, as well. Just had a problem develop with my Explorer SE Pro today (stuck in "overload" -- both tone, and screen indication). I have called the number Minelab Jamie provided (strangely, I just got a voice saying "leave a voicemail," no confirmation that I had reached Minelab at all, just a voice telling me to leave a voice mail), and sent an email to the address she provided. Waiting on a response from both/either; hopefully Monday (as this is the weekend).

Steve

 

[Keppy]

I am watching this thread with interest, as well. Just had a problem develop with my Explorer SE Pro today (stuck in "overload" -- both tone, and screen indication). I have called the number Minelab Jamie provided (strangely, I just got a voice saying "leave a voicemail," no confirmation that I had reached Minelab at all, just a voice telling me to leave a voice mail), and sent an email to the address she provided. Waiting on a response from both/either; hopefully Monday (as this is the weekend).

Steve

I will be watching to see what kind of response you get and how fast it takes to get it.

 

[Keppy]

my hunting partner Dave runs the repair center.

TH then that means your hunting partner Dave has moved from FL. to Pa. or is he trying to run it long distance from Fl. ?

 

[Treasure_Hunter]

No, it is it's own repair center, Dave would never move to PA, too cold, too much snow.

Sent from my P008 using Tapatalk

 

[Keppy]

No, it is it's own repair center, Dave would never move to PA, too cold, too much snow.

Sent from my P008 using Tapatalk

I am a little confused would one then send there detector to Fl. or Pa. for repair ?

 

[Keppy]

No, it is it's own repair center, Dave would never move to PA, too cold, too much snow.

Sent from my P008 using Tapatalk

Yes cold & snow does cause some problems when detecting.

 

[sgoss66]

I will be watching to see what kind of response you get and how fast it takes to get it.

I will report back, with details, as I'm quite interested in seeing how this plays out. First time I've needed Minelab service; I'm interested in seeing how it goes. I expect to buy a new Equinox, and often "new releases" do need to be sent back to the manufacturer a time or two for "tweaks." How Minelab handles this will give me some ideas as to how comfortable I might be as possibly being an "early purchaser" of an Equinox...

Steve

 

[bowwinkles]

Wow, some more great news with a clean break and no association moving north.

 

[SeabeeRon]

Please be sure to contact us for a RMA (return material authorization) number prior to sending in your repair! You can also contact us at service@minelabamericas.com and our customer service line is 877-767-6522.

Jamie, Can you clear up the confusion where the Minelab Repair Facilitie(s) is/are??

 

[sgoss66]

OK, VERY impressed so far. I had an email in my inbox from Minelab by 8:15 AM this morning. Some back-and-forth via email, exchanging serial numbers, RMA numbers, etc. Every email was answered in a very timely and professional manner. I have a trip to the beach planned starting Friday, and was wanting to take my machine. They were willing, if I overnighted the machine to them, to expedite the repair and overnight the machine back to me prior to my trip Friday; they had it all set up with the techs to get my machine on the bench, repaired, and back to me this week!

However, I checked into cost to overnight via FedEx, and it was $150! OUCH! So I decided not to go that route, and just send it regular FedEx. I notified my contact person at Minelab via email, gave him a tracking number for my package, and he said he'd let the repair center know of the change of plans, and they'd be looking for the machine to arrive in a few days.

Don't know how the repair will go, or the cost, but thus far, VERY impressive.

Steve

 

[Treasure_Hunter]

They are using a program that automatically sends email when a detector is logged in.

 

[sgoss66]

Are you saying, T_H, that when they receive my machine, and log that it arrived, I'll get an automated email saying they received it?

Steve

 

[SeabeeRon]

OK, VERY impressed so far. I had an email in my inbox from Minelab by 8:15 AM this morning. Some back-and-forth via email, exchanging serial numbers, RMA numbers, etc. Every email was answered in a very timely and professional manner. I have a trip to the beach planned starting Friday, and was wanting to take my machine. They were willing, if I overnighted the machine to them, to expedite the repair and overnight the machine back to me prior to my trip Friday; they had it all set up with the techs to get my machine on the bench, repaired, and back to me this week!

However, I checked into cost to overnight via FedEx, and it was $150! OUCH! So I decided not to go that route, and just send it regular FedEx. I notified my contact person at Minelab via email, gave him a tracking number for my package, and he said he'd let the repair center know of the change of plans, and they'd be looking for the machine to arrive in a few days.

Don't know how the repair will go, or the cost, but thus far, VERY impressive.

Steve

Where were told to send it?

 

[Treasure_Hunter]

Are you saying, T_H, that when they receive my machine, and log that it arrived, I'll get an automated email saying they received it?

Steve

From what I have read on a couple forums from members who sent in detectors it sounds like they are using a data base system that automatically sends email when item is logged in. There are several data bases available that can do that.