MX Sport Trouble

IMO, The time for discussion is over. These are very glaring issues that need to be resolved, then, you need to have a serious look at what the company is doing.

MxSport issues:
Tones, firmware, cracks, and design failures. These issues need to be resolved. A, dare I say the word, recall of all MxSports that were made from the beginning to a certain point, needs to be implemented on the simple fact that, if you don't, people that DON'T normally use the forums, will start going on to the forums, and reporting old issues and start the whole process all over again.

I know this would cost a lot of money and time. But It will pay off in the long run as long as you do the second part which is:

Take a serious look at restructuring the companies practices and procedures.

For a long time, White's followed a formula and it held true. But times have changed. Now, in this day of the internet, people are just a few clicks away. Good news, or bad, can be sent to thousands of people in a matter of minutes. The metal detecting community is becoming one of the most intelligent and informed communities in it's history. Here are some changes, I would think that would really help the company:

Testing new equipment. I am sure there are testers there that put the equipment through their paces. However, there are independent users out there like Tom D and Kieth S, that are absolutely knowledgeable in this field to the point that, their information can influence in a positive or negative way, hundreds of users. Their input, as well as a few other core independent users, can help iron out a lot of issues.

Being up front and honest about issues, will also gain public trust. The days of, "keep it a secret and hope know one figures it out" are over. You can have hundreds of thousands people rate a product on Amazon, and they will figure it out just by reading reviews. I just bought a computer, I did weeks of research reading customer reviews for correlations. I saved myself time and money in the long run, thanks to people reviewing the products I was interested in.

The Fisher f75 upgrade debacle was the ultimate litmus test and THAT what White's should of tried to avoid. I understand that no product coming out of the shoot, is going to be flawless, but there are certain issues that could of easily been rectified before release. Take a good look at other companies and then, look at yours. Are you on top of the heap? Do you want to be? I don't see many happy customers.
 

I was never even giving the option for my money back? And I bought a lot of products from whites through the years. If I remember right I even hinted to Mary I would take a refund but nothing came of that. So I am out about $180.00 from a re-sell because no one really wants them.
 

GreenMeanie said:
I was never even giving the option for my money back? And I bought a lot of products from whites through the years. If I remember right I even hinted to Mary I would take a refund but nothing came of that. So I am out about $180.00 from a re-sell because no one really wants them.
Click to expand...

I seen somewhere that was posted by a dealer stating that Whites does not give refunds, only credits. The refunds have to come out of the dealers pocket and in turn he sends it back and they give him a credit.
 

Whites told me today they would mail me a refund. While I am disappointed with the problems with the detector , customer service at whites did what they said they would do and that gives me the confidence to purchase again when and if they work out all the bugs.
 

10 pan, Did you receive your refund? If so was it the total amount spent on the MXS? The reason I ask is I see on another forum a copy/paist of the Whites policy on refunds and they take 20% of for a restocking fee. It seems a bit crude to sell a defective product and then take one fifth of the price back if you ask for your money back.
 

It will take at least a week to ship the detector back and get the refund. I can tell you they are paying all the shipping cost so far and I will call Monday and ask about the fee. 20% would be unacceptable.
 

I seems that if the company rep actually has the ear of the manufacture, the message could be taken to them and a one time Whites management policy letter on this ill fated detector as to answer all these questions. It very much appears that if the BS coming from the factory was asphalt we would be seeing many miles of a 4 lane highway.
 

Sycotoad, this is TreasureNet, not a different forum. Do not quote other forum's posts here or attack supporting vendors, if there is an issue with a vendors product address it in a respect manner ...

Treat all members and supporting vendors with respect..

DT2016
 

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I just want to say thanks to everybody who posted about the problems. We are just getting into metal detecting, and have been doing lots of research and reading forums to help decide which detector to start with.

I was sold on the MX Sport. All the promised features and waterproof...all I need. But now I see the posts of the problems which makes me question my decision. Then the lack of real responses from White's was confusing. I was checking out the White's web site daily. They could post a funny video about announcing the price early, making someone do pushups on a desk, but they couldn't post anything addressing the problems with their newest detector? They obviously were not considering the potential new buyers that might be seeing all the bad press. I can deal with a company that has an ordinary product and great customer service, but not a company that promises a great product and does not seem to care about making things right quickly. Promises of fixes for weeks on end with no real results are just empty promises. I still think the MX Sport could be a GREAT machine, but as a newbie, how am I going to be comfortable with a decision to spend that kind of money if I don't feel I can really trust the machine to perform as advertised? As a newbie, I probably would not be able to tell the machine was not performing 100%, and White's shouldn't plan on sales to newbies like that. I'll admit....I REALLY WANT ONE....but how can I trust I won't get a defective model and have to go through all the return problems, having a bad experience with my first detector, then losing interest in the hobby...never buying another detector again? Maybe if people that have properly working MX Sports could post about how their units are doing so well, singing the praises of a great new machine, it might help save White's so much trouble and sales loss. Maybe even a serious video from White's explaining the real problems and exactly what they are doing to fix it instead of the funny videos about the price would help. I was so convinced that this was the machine for my family to start with, but all these problems show up, without a serious fast effort from White's, that now I feel like being betrayed by a trusted friend. I feel that if White's is serious about this problem and getting future sales from people like myself, they should address this problem publicly and set the record straight instead of the silence which makes everyone just believe the posts of problems and never trusting White's again. Enough venting though. We will be ordering our first detector this week, I wish it was going to be an MX Sport, but we will have to see if anything good happens about the MX Sport problems first. If not, there is plenty of competition.

Keeping my fingers crossed....wishing for some good news.....
 

Dan buy an at pro waterproof simple tested ,and the others buy a deus and a 10 dollar waterproof phone case for the remote. I almost bought a sport but opted out for the deus man im glad I did!
 

Dan, you are a very good example of the positive effects these discussions as to this on going problem. Wish you the best of luck on the choice you make. In a year or so you may be able to go back to your original thoughts on what was possibly your first choice.
 

Too bad about all this fiasco.

I had considered trading/selling my ATpro towards an MXSport for use as a guest unit.. maybe in another year....maybe.
 

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I just ordered one, don't know if reading this thread before would have dissuaded me or not. Also got the waterproof headphones, if it doesn't leak I'll be happy.
 

Post removed for violating rules. As already stated, we do not allow links to or discussions that take place on other forums.

Address all issues based on what happens here..

DT2016
 

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