If I do a job in 30 minutes, I spent 20 years learning how to do that in 30 minutes. And therefore, you owe me for the years, not for the minutes.

[Tpmetal]

A good example in my field of hvac is paying a guy who throws parts at it until it works vs paying the guy who can use a multimeter/diagnostic tools and the proper knowledge to diagnose the problem. Parts throwers can sometimes fix the problem, but often even if they do they only replaced the part that wore out or broke because of another problem. Which means it will break again very soon and someone will be back out for another service call. Some of those parts throwers also charge you for each part they replaced even though the problem didn't get solved until say the third part they replaced. The guy who knows the ins and outs and why things work they way they do will have that problem fixed the first time 99 percent of the time.

 

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[brph2002]

The discussion here is similar to the flat rate technician. You pay them for what they know, not what they do...if they can do the flat rate job that is booked for 10 hours in 3 hours it is because of what they know and their experience.