Disturbing incident at dump bank - what to do?

[tenseventyfive]

Ok so I had a bit of a distrubing incident at a dump bank today and I'm not sure what to do. First off let me say that I *never* dump in size anymore - depending on the particular bank, I know the capacity of their machines, so I try and always stay like 20% below that so I don't force a bag change. I have posted about this a few times - IDK I just feel sorta bad and embarassed making them change the bag 5 times for one box at this one particular bank. (Im sure some of you will know exactly who I mean from that) If I know the branch has 2 sorters then maybe Ill double up but split between the 2 machines - and if I DO max it I am always very apologetic. It sucks because this reluctance to make them do it really cuts back on my volume, but that's not really the issue here.

Anyhow.

So I dump maybe $80 worth of halves in this machine, at a branch Ive only dumped at maybe once or twice - I try to spread the dumps in my area between the various branches of this bank so as not to become "that coin guy". Almost immediately an error message comes on the screen saying the bag is disconnected, so I call the possible manager? He was wearing a suit and kinda leaning on the counter, so I assumed he was middle management. He comes over, see this, and says no problem, opens it up and fixes the issue, telling me I can dump the rest right in. I notice the reject slot doesn't seem connected to the reject tray, so I ask him "Is the reject slot blocked?" - now this is when it starts to deteriorate - he goes "Why? Are you looking for silver?" in a sorta bemused, yet a**hole-ish way. I reply "No but sometimes I have old coins or foreign ones in there and I like to keep them" He replies "No those would just get spit out the reject slot" - BS ALARM #1 - we all know thats NOT what happens on these machines - not foreign, anyhow. I love to gather the foreign coins people just leave - some of them are actually worth more than US currency, but no one, including the bank, wants them. So I think "WTF is up with that?" but I reply, very polite "Oh ok - well since you have the machine open, can I ask another favor?" to which he gives me kinda a sidelong look, but I press on, saying "I know that sometimes they get stuck to the magnet under the tray - can I take them off?" and he goes "No - they get sent out to the bank." HUGE BS ALARM #2 - they in no way send foreign coins out to "the bank" - I have been there when they clean the machines and I have watched them literally throw them in a garbage can. Now I'm a little irritated because I know this guy is lying to me, so I ask "Why is that? Those are MY coins..." (the idea being of course, that whatever foreign slipped into my jar would be there) And he says "You're supposed to sort through them in the tray before you put them in the machine." and walks away.

I am not quite sure what to think - I've dumped dozens of times and cleaned magnets almost every time (except when I get scolded, then I lay off that branch for a few months) Not once have I ever heard of the foreign coins being sent to the bank. Between his comment on the silver (when I hadn't asked - I NEVER make mention of CRH or silver, I play the role of down-on-his-luck guy cashing in an old collection), his sh*t attitude towards me in general, and his lie about the coins, I suspect we have a cherry-picker/vulture at work. But if he's taking the foreign coins, and lying about the bank's policies, wouldn't he be in some violation? I feel like I should email the bank and report the incident, then let them decide if he's in the right or if action is needed to be taken. I don't want to cost this guy his job or anything, but I don't think what he did was right.

I would welcome any and all opinions!!!

 

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[quiksilver]

On note 1 there is the possibility that he blocked the slot to keep the change. On that note you may ask him if he isnt aware that the reject slot isnt working right and you cant get your rejects that maybe getting in contact with his manager would be the order of the day to find out policies on non working reject slots .

On note #2 i have found plenty of places that say they send back those coins tho i can almost always get them from them if i had just filled up the machine. Its when i come accross them cleaning the machine that i often cant get the coins

 

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[Akagi]

Start dumping 2-5k a week on them .

Is that bad?

I've been dumping 2k a DAY on my dump bank since I started a few days ago.

 

[diggummup]

Personally, I reroll all my dumps. Sure it takes extra time, but i'm not dumping more then a couple boxes a week anyway. I don't trust those machines to count my money correctly anyway.

 

[HaveAnyHalves?]

Start dumping 2-5k a week on them .

Is that bad?

I've been dumping 2k a DAY on my dump bank since I started a few days ago.

Almost hope you are being sarcastic!?!....That would get old real quick for the tellers, you would think.

 

[Bum Luck]

Ok so I had a bit of a distrubing incident at a dump bank today and I'm not sure what to do. First off let me say that I *never* dump in size anymore - depending on the particular bank, I know the capacity of their machines, so I try and always stay like 20% below that so I don't force a bag change. I have posted about this a few times - IDK I just feel sorta bad and embarassed making them change the bag 5 times for one box at this one particular bank. (Im sure some of you will know exactly who I mean from that) If I know the branch has 2 sorters then maybe Ill double up but split between the 2 machines - and if I DO max it I am always very apologetic. It sucks because this reluctance to make them do it really cuts back on my volume, but that's not really the issue here.

Anyhow.

So I dump maybe $80 worth of halves in this machine, at a branch Ive only dumped at maybe once or twice - I try to spread the dumps in my area between the various branches of this bank so as not to become "that coin guy". Almost immediately an error message comes on the screen saying the bag is disconnected, so I call the possible manager? He was wearing a suit and kinda leaning on the counter, so I assumed he was middle management. He comes over, see this, and says no problem, opens it up and fixes the issue, telling me I can dump the rest right in. I notice the reject slot doesn't seem connected to the reject tray, so I ask him "Is the reject slot blocked?" - now this is when it starts to deteriorate - he goes "Why? Are you looking for silver?" in a sorta bemused, yet a**hole-ish way. I reply "No but sometimes I have old coins or foreign ones in there and I like to keep them" He replies "No those would just get spit out the reject slot" - BS ALARM #1 - we all know thats NOT what happens on these machines - not foreign, anyhow. I love to gather the foreign coins people just leave - some of them are actually worth more than US currency, but no one, including the bank, wants them. So I think "WTF is up with that?" but I reply, very polite "Oh ok - well since you have the machine open, can I ask another favor?" to which he gives me kinda a sidelong look, but I press on, saying "I know that sometimes they get stuck to the magnet under the tray - can I take them off?" and he goes "No - they get sent out to the bank." HUGE BS ALARM #2 - they in no way send foreign coins out to "the bank" - I have been there when they clean the machines and I have watched them literally throw them in a garbage can. Now I'm a little irritated because I know this guy is lying to me, so I ask "Why is that? Those are MY coins..." (the idea being of course, that whatever foreign slipped into my jar would be there) And he says "You're supposed to sort through them in the tray before you put them in the machine." and walks away.

I am not quite sure what to think - I've dumped dozens of times and cleaned magnets almost every time (except when I get scolded, then I lay off that branch for a few months) Not once have I ever heard of the foreign coins being sent to the bank. Between his comment on the silver (when I hadn't asked - I NEVER make mention of CRH or silver, I play the role of down-on-his-luck guy cashing in an old collection), his sh*t attitude towards me in general, and his lie about the coins, I suspect we have a cherry-picker/vulture at work. But if he's taking the foreign coins, and lying about the bank's policies, wouldn't he be in some violation? I feel like I should email the bank and report the incident, then let them decide if he's in the right or if action is needed to be taken. I don't want to cost this guy his job or anything, but I don't think what he did was right.

I would welcome any and all opinions!!!

Here is my 2 cents. Number one I am a --deleted-- or my CU dosent have a magnet because I get some rejected foreign coins all the time

But if they are taking MY COINS and not giving me anything in return that is theft. I am 100% sure it does not say on the machine you will not be returned foreign coins.

If it was me I would go in with 30 bucks in foreign coins and dump them and then say where the heck is my money

As a former state trooper I can tell you there are a ton of charges that could be levied be it him or the bank management in general etc

Where in the heck are these magnets

I like this response.

 

[JD-GA]

My 2 cents on this. They are doing you a favor by paying to have a coin machine in their lobby for customers convenience. Most of us Crhers are using these banks and their machines basically free of charge. I know I have 7 accounts with different banks and pay 0 fees. We are suppose to sort through our coins and not put foreign or other coins that are not accepted. All of these machines have either signs or digital "HOW TO" information on them. If you put something incorrect in the machine it is your fault. If the bank people are keeping silver that gets put into the machine it is none of your business. If you want to continue this hobby then thank these people for everything they do for you and let all the petty stuff go. If you want to get into a pee pee contest as to who should get to keep free stuff in THEIR machine not only will you lose the pee pee contest but you will also dry up your dump bank. This logic should come to your naturally.

 

[drpineapple]

Instead of emailing, I would start by sending an anonymous letter to the branch manager and to corporate. A letter gets more attention. Who knows the branch manager could be in on it.

 

[Akagi]

Start dumping 2-5k a week on them .

Is that bad?

I've been dumping 2k a DAY on my dump bank since I started a few days ago.

It depends on if it has a coin machine or not.

Of course they do. I'd have a hard time trying to dump coins of that magnitude if they didn't as they'd probably request that they be re-rolled once you start breaking triple digit figures in face value.

 

[ArkieBassMan]

My 2 cents on this. They are doing you a favor by paying to have a coin machine in their lobby for customers convenience. Most of us Crhers are using these banks and their machines basically free of charge. I know I have 7 accounts with different banks and pay 0 fees. We are suppose to sort through our coins and not put foreign or other coins that are not accepted. All of these machines have either signs or digital "HOW TO" information on them. If you put something incorrect in the machine it is your fault. If the bank people are keeping silver that gets put into the machine it is none of your business. If you want to continue this hobby then thank these people for everything they do for you and let all the petty stuff go. If you want to get into a pee pee contest as to who should get to keep free stuff in THEIR machine not only will you lose the pee pee contest but you will also dry up your dump bank. This logic should come to your naturally.

Agree 100%!

 

[Bigheed]

2k per day isnt that big of a deal but give them hump day off or try to find a couple more dump banks in your area. I don't think its really the "amount" more so the everday sighting of "joe dumper" that gets old. You might also attract unwanted eyes of other people that watch everyday patterns i.e. thugs.

try to mix it up a little, even if you only come 3x a week, dont always go MWF at your lunch break or however you do it, variability helps.

The coin carriers also can get a little pissy i've been told by tellers as well, so spreading out your dumps will also help with that piece of the pie.

HH
Bigheed

 

[Generic_Lad]

Start dumping 2-5k a week on them .

Is that bad?

I've been dumping 2k a DAY on my dump bank since I started a few days ago.

It depends on if it has a coin machine or not.

Of course they do. I'd have a hard time trying to dump coins of that magnitude if they didn't as they'd probably request that they be re-rolled once you start breaking triple digit figures in face value.

You've also got to make sure the bags don't change very fast. Coin machines are pretty easy for tellers to operate (unless you have all of your halves in a single bag...) but changing bags is a pain.