Coinstar is unable to say no because the stuff there is not counted, and whatever is not counted is worthless to the machine, and if this became a rule that the stores could not allow the machine to be opened, a lot more people who didn't know would find out the machines have been taking and culling items. People also lose items in the machines on accident and it would not be beneficial for them to send out a guy every time someone lost a big dollar coin, a necklace, or earrings. It also wouldn't be good if they have to send someone out just to empty the dirt tray. Besides, what is not counted is worthless to them. They are aware that big coins get tossed in there. It just would not benefit Coinstar to refuse access. What is defined as "in the machine" means in the boxes of the machines. They cannot claim things from the dirt cup because it is rejected, and whatever is rejected is free game.