Bounty Hunter customer service

[Blackjack77]

I'm sure you've all heard about the great customer service from Garretts,whites,etc. I own two BH Detectors and I lost one-half of the assembly to hold the coil to the shaft. Unfortunately its a black plastic piece- -no metal insert so no chance of detecting it. Looked everywhere- couldn't find it. Contacted BH at Bountyhunter.com , asked about a replacement part and BH customer service replied,asked for My mailing address and will send a replacement FREE of Charge!!
Can't beat that!!
HH

 

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[jorge del norte]

similar thing happened to me, adjusted coil angle........justa swinging.....then i get a signal, its the coil nut!!!!

 

[redlined]

My shaft broke between the top and bottom pieces. I called their customer service to order a new part. The lady on the other end asked for my address and when I purchased it. She said she'd send me a replacement part for free. A few days later there it was, only instead of sending the lower half, they sent me a whole new shaft. Can't beat their customer service with a stick.

 

[NewbieTR]

My power/sensitivity switch went South on my 505 while still under warranty. I contacted BH and told them I didn't care to send my unit back to them because I had a hunt trip coming up. They said no problem and sent me the switch free of charge. I installed it myself and we are up and running.

 

[Indiana-Fred]

same here - broke the battery comp. door on my 505.. called BH to get a new one and told them
it was not the machine but my FAULT.. they still sent me the door and also sent a 2nd one
and also for free..... Guess they know how this customer service thing should really be done

 

[rennie]

The customer service from BH cannot I repeat CANNOT be beat. I sent my 202 in for some work. They fixed it and sent it back free of charge. The only bad thing was they sent it by FEDEX, and it set on a dock somewhere and it was soaking wet when I got it back. Water was running out of the package. I raised HECK with FEDEX and got no where. FEDEX sent it back to BH and they again fixed my 202 with a new board and everything. I will go BH again but will not use FEDEX.

Rennie