Another ebay problem.

[GibH]

So a month ago I won a mini mill machine. $1200 bux and $70 shipping. Package arrives and UPS guy says "You might want to check it out before accepting it." The box looks like it was dragged behind the truck. He opens the box, ZERO packing material. Brackets are broken, dings on the slide table and god knows what other damage. I refused delivery. That was on the 4th. The seller is a fairly reasonable guy, but he wants to refund the purchase price and not the shipping. I asked him what if I shelled out and lost $70 on every item I buy?

I also responded that while the box was grossly mishandled, proper packaging and some bubble wrap would have mitigated the damages. Shipping charge and claim were between him and UPS. I finally get everything escalated to customer support and now 3 days later I get an email that they have put ANOTHER 3 day hold on so the seller can issue a refund. Paypal has been holding the funds all this time, I don't see what they need another 3 days for.

Just venting.

 

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[Gold Maven]

paypal sux. Used them for over $10,000 worth of purchases over 9 years, now suddenly they want me to get verified. They want my bank account number, so that they know "I am me" Called them, got the supervisor, no good. I'm going to open a small savings account, and give them that.

 

[Remus]

Hi, Guys... I had an experience with a bad deal on eBay. I sell lotta coins and currency. Short story.. I was reimbursed the money they held eventually but the reason it took many...many weeks is, they have meetings between PayPal and eBay execs and the meets are weeks apart, but they are working on the problems. The monies are held in a trust until the final board decision releases the held funds. Getting verified is something you can pull up on PayPal and read the process. Took me years to get verified.

 

[Iron Patch]

So a month ago I won a mini mill machine. $1200 bux and $70 shipping. Package arrives and UPS guy says "You might want to check it out before accepting it." The box looks like it was dragged behind the truck. He opens the box, ZERO packing material. Brackets are broken, dings on the slide table and god knows what other damage. I refused delivery. That was on the 4th. The seller is a fairly reasonable guy, but he wants to refund the purchase price and not the shipping. I asked him what if I shelled out and lost $70 on every item I buy?

I also responded that while the box was grossly mishandled, proper packaging and some bubble wrap would have mitigated the damages. Shipping charge and claim were between him and UPS. I finally get everything escalated to customer support and now 3 days later I get an email that they have put ANOTHER 3 day hold on so the seller can issue a refund. Paypal has been holding the funds all this time, I don't see what they need another 3 days for.

Just venting.

You file a claim for the full amount and hope you get it all, and just be glad you are not on the hook for everything. This is the nature of buying online, crap happens, and you just deal with it the best way you can and move on.

 

[Iron Patch]

Hi, Guys... I had an experience with a bad deal on eBay. I sell lotta coins and currency. Short story.. I was reimbursed the money they held eventually but the reason it took many...many weeks is, they have meetings between PayPal and eBay execs and the meets are weeks apart, but they are working on the problems. The monies are held in a trust until the final board decision releases the held funds. Getting verified is something you can pull up on PayPal and read the process. Took me years to get verified.

Surely you are not serious?

 

[mjlalt]

Hi, Guys... I had an experience with a bad deal on eBay. I sell lotta coins and currency. Short story.. I was reimbursed the money they held eventually but the reason it took many...many weeks is, they have meetings between PayPal and eBay execs and the meets are weeks apart, but they are working on the problems. The monies are held in a trust until the final board decision releases the held funds. Getting verified is something you can pull up on PayPal and read the process. Took me years to get verified.

 

[Ursus]

Surely you are not serious?

There has to be quite a story involved!

 

[woodstock]

You have Buyer Protection so you should get a full refund including shipping . Read the Buyer Protection Policy's and file your claim . Woodstock

 

[GibH]

You have Buyer Protection so you should get a full refund including shipping . Read the Buyer Protection Policy's and file your claim . Woodstock

I have filed a claim and don't need to read the buyer protection policy. I'm not a noob. I know I will get the refund, it is the amount of time it is taking that is starting to *iss me off. The seller would have issued a refund, but thought he should get to keep the shipping. If the shipping was like 10 bux I would have accepted it and moved on. I'm not willing to take a $70 hit though.

I opened the case, the seller had 7 days to respond. He responded, then I had to wait 3 days before I could escalate it. I escalated it, he had 3 days again. The 3 days came and went, I get an email saying the case is on hold for 3 days so they can give instructions to the seller on how to issue the refund. If the refund process hasn't been started within the hold period, they will issue the refund and close the case. Only they didn't issue it. They said they would contact me within 48 hours of the hold period. That will be tomorrow.

So, on a frigging $1200 item I bought on February 22 I am STILL waiting.

 

[Iron Patch]

I have filed a claim and don't need to read the buyer protection policy. I'm not a noob. I know I will get the refund, it is the amount of time it is taking that is starting to *iss me off. The seller would have issued a refund, but thought he should get to keep the shipping. If the shipping was like 10 bux I would have accepted it and moved on. I'm not willing to take a $70 hit though.

I opened the case, the seller had 7 days to respond. He responded, then I had to wait 3 days before I could escalate it. I escalated it, he had 3 days again. The 3 days came and went, I get an email saying the case is on hold for 3 days so they can give instructions to the seller on how to issue the refund. If the refund process hasn't been started within the hold period, they will issue the refund and close the case. Only they didn't issue it. They said they would contact me within 48 hours of the hold period. That will be tomorrow.

So, on a frigging $1200 item I bought on February 22 I am STILL waiting.

But of course, they're using your money to make money. I too would be sour with that much tied up and waiting for it to be refunded, but the bottom line is if you get it back, that's what counts. Does the seller still have items listed? The real concern here is he's got nothing coming, doesn't care about the account, and has already cashed out the money.

Writing that raises a question with me, and is not something I've thought about, and do not know for sure. It's.... when you file a claim and PP freezes the transaction and the status is the money is "held," does the seller actually have to have the money in his account, or is this just a step that happens either way.... and if PP rules in favor of the buyer the seller is expected to put the cash back if he's already taken it. Obviously if the seller is still selling and has a constant revenue stream there's nothing to worry about, but what if he has a feedback of 5, and nothing else listed, can you be sure that held money is actually still there?

 

[Ursus]

But of course, they're using your money to make money. I too would be sour with that much tied up and waiting for it to be refunded, but the bottom line is if you get it back, that's what counts. Does the seller still have items listed? The real concern here is he's got nothing coming, doesn't care about the account, and has already cashed out the money.

Writing that raises a question with me, and is not something I've thought about, and do not know for sure. It's.... when you file a claim and PP freezes the transaction and the status is the money is "held," does the seller actually have to have the money in his account, or is this just a step that happens either way.... and if PP rules in favor of the buyer the seller is expected to put the cash back if he's already taken it. Obviously if the seller is still selling and has a constant revenue stream there's nothing to worry about, but what if he has a feedback of 5, and nothing else listed, can you be sure that held money is actually still there?

PayPal will put a hold on the Paypal account. If there is not enough there, a negative amount will show and, as the seller sells more items, it will reduce the negative balance. I had a similar item done with an item. Outside my return policy of 14 days, they opened a case with Paypal (since they would have lost with eBay) and said that I was refusing a return ... 8 hours after they sent me an email late one night that they wanted to return it and I hadn't even replied. Bottom line is that PayPal didn't even ask me anything more than my initial response, they paid for the item to be shipped back to me, the monies were withdrawn from my account (I had a positive balance by then - if I hadn't, they would have drawn from my bank account) and the whole thing took a little over two months from the sale to the decision. On top of it, the item was broken. I called PayPal's customer service and reported it. Was told that all decisions were final but they would document it, and thank you for calling PayPal.

On a more positive note, I was able to have the item repaired well enough to resell and made a little money still (really made a good buy on the initial purchase). I learned that PayPal protects the buyers and not the sellers, so that is a positive in your case.

Also, you cannot automatically reverse a transaction with eBay after 45 days. I had to call them and have them manually refund the selling fees ... Then call them the next month because the credit didn't show. Sigh ...

 

[Iron Patch]

PayPal will put a hold on the Paypal account. If there is not enough there, a negative amount will show and, as the seller sells more items, it will reduce the negative balance. I had a similar item done with an item. Outside my return policy of 14 days, they opened a case with Paypal (since they would have lost with eBay) and said that I was refusing a return ... 8 hours after they sent me an email late one night that they wanted to return it and I hadn't even replied. Bottom line is that PayPal didn't even ask me anything more than my initial response, they paid for the item to be shipped back to me, the monies were withdrawn from my account (I had a positive balance by then - if I hadn't, they would have drawn from my bank account) and the whole thing took a little over two months from the sale to the decision. On top of it, the item was broken. I called PayPal's customer service and reported it. Was told that all decisions were final but they would document it, and thank you for calling PayPal.

On a more positive note, I was able to have the item repaired well enough to resell and made a little money still (really made a good buy on the initial purchase). I learned that PayPal protects the buyers and not the sellers, so that is a positive in your case.

Also, you cannot automatically reverse a transaction with eBay after 45 days. I had to call them and have them manually refund the selling fees ... Then call them the next month because the credit didn't show. Sigh ...

So if that is correct a buyer can see his money is being held but there's still a possibility the seller's account is empty and when it comes time to be paid there's nothing there. That's the risk for buyer PP claims.

 

[Ursus]

So if that is correct a buyer can see his money is being held but there's still a possibility the seller's account is empty and when it comes time to be paid there's nothing there. That's the risk for buyer PP claims.

Never dug into the particulars that deep BUT I would think that PayPal would have to pony up whatever amount is missing. Otherwise, why do they freeze people from withdrawing their funds, especially newer people with a short history?

 

[GibH]

In my case, the seller has quite a bit of feedback as a buyer, but none as a seller. With that large of a sale and no seller feedback, paypal would have held the money anyway. As a buyer, I cannot see the money being held by Paypal. To me it just shows as a completed transaction until a refund gets issued.

The seller went to UPS to get the box and said he was amazed that it made it back at all. He said it would cost more to rebuild it than a new one would cost. My problem with the whole thing was the lack of packaging material. If you have 35 lbs. of steel parts rolling around, it stands to reason something is going to get damaged. Had he bubble wrapped the individual pieces it probably would have been at least salvageable.

The seller has no reason to keep the shipping amount. Yes it is money out of his pocket, but if his claim with UPS is honored he has no right to it. If his claim is denied that is between him and UPS.

 

[Iron Patch]

Never dug into the particulars that deep BUT I would think that PayPal would have to pony up whatever amount is missing. Otherwise, why do they freeze people from withdrawing their funds, especially newer people with a short history?

ah no my friend, Paypal doesn't pony up that at all. They freeze it as part of the process so the buyer can't cash it out. If it's already gone, and PP has no where to draw it from when the claim is resolved, the buyer is out the money.

 

[Iron Patch]

In my case, the seller has quite a bit of feedback as a buyer, but none as a seller. With that large of a sale and no seller feedback, paypal would have held the money anyway. As a buyer, I cannot see the money being held by Paypal. To me it just shows as a completed transaction until a refund gets issued.

The seller went to UPS to get the box and said he was amazed that it made it back at all. He said it would cost more to rebuild it than a new one would cost. My problem with the whole thing was the lack of packaging material. If you have 35 lbs. of steel parts rolling around, it stands to reason something is going to get damaged. Had he bubble wrapped the individual pieces it probably would have been at least salvageable.

The seller has no reason to keep the shipping amount. Yes it is money out of his pocket, but if his claim with UPS is honored he has no right to it. If his claim is denied that is between him and UPS.

If that's the case, remember to post the next time someone complains about PP holding their money. What I always say to them is I'm happy the system is that way because it protects people like me.

As for the money being held it happens every time someone files a claim against me. That probably does sound too good, but if you sell a high enough volume it's impossible to get away from it.

 

[GibH]

I understand that the refund has not been issued to you yet. We gave the seller to the end of the day on 3/25/2013 to issue the refund and we are able to follow up on this case today.

I have started the process to issue this refund to you and close the case. Once approval is granted it will be 48 hours for the funds to become available to you.

Approvals on case closures take 24-48 hours.

Thanks for your patience,

Just great, ANOTHER 3-4 days.

 

[Iron Patch]

Just great, ANOTHER 3-4 days.

Even if it was 2 more months as long as I got the money I'd be happy, and very glad it's done. I say that because I never completely trust how things will go with those people.

 

[woodstock]

What Gold Maven Paypal ROCKS ! And please clarify how the heck you've made over $10,000 worth of purchases over almost ten years and were not verified already Maybe with a credit card And I and everyone else are required to have a verifiable back account. Paypal REQUIRES a verified BANK ACCOUNT number and they put a few cents in as a deposit just to verify have a bank account . And after about 3 or 4 purchases had a VERIFIED ADDRESS for shipping and now have almost 500 transactions both buying and selling without any hassles . And please tell me why they'd believe you by a phone call ?? ANYONE can call and claim they are anybody so I can't understand why you'd think this would solve anything . So to me your bickering at nothing and Paypal hasn't changed any policy it has in place that has been a standard requirement for everyone to have a Paypal account . Apparently you are the only person I have ever heard of that made over $10,000 in purchases without a verification of a bank account to begin with. I couldn't have made ONE PURCHASE without a bank account to secure what my Paypal account didn't have in it or my credit card wouldn't or couldn't cover . This is the way they run their business and they don't suck they ROCK !
Now please explain how you made so many purchases again without a bank account to back you up and why a phone call verifies you as being you ?? I and hopefully others reading this would like to know . Oh yeah , I'm not venting and I'm stating the facts as they are and have been for years ... Happy Trails .... Woodstock

paypal sux. Used them for over $10,000 worth of purchases over 9 years, now suddenly they want me to get verified. They want my bank account number, so that they know "I am me" Called them, got the supervisor, no good. I'm going to open a small savings account, and give them that.

 

[woodstock]

Very true Iron Patch ... Paypal doesn't have to pony up because they have no magic account to pay claims out before they are reviewed and settled . Woodstock