Thankyou whites detectors.

[norbyx]

Well I have to write this because I just feel like I have been treated like a KING from whites costumer service.

I have read that whites CS was second to none but today I confirmed it.

I called whites to tell them that I had a problem with my 10x6DD, that I lived in costa rica, and that I needed to send them the coil and have it checked in a speedly way because with all the shipping times I would have been left with no coil for about 1 month.

I talked to a very kind lady called conny, she undestood my situation ad told me that what she could do is send me a brand NEW coil to my address in miami florida, and than as soon as I had the coil in my hands I could send them the damaged coil.

I asked her how much would this trade (Used for New) process cost me and she told me ZERO, nothing. I was speachless, she probably thought that I got brain damage after that because I just couldn't say anything more than "thank you".

Anyhow she took my information, address ecc.. she also was kind enough to tell me that they would double check the new coils performance since I live so far away, and that they will send me a confirmation email with a tracking number of the new coil....

Well there is very few words that can express what I feel..... I can just say

Thank you Whites detectors, and thank you conny for your kindness....
This makes me confirm that my decision to stick to whites detectors was the correct one.....

 

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[wingmaster]

Yep the take care of their customers, I've never had a problem with the couple bad coils I've had replaced as well thats why I've bought 4 different coils from white's for my detector and own a couple of the same ones two D2's and 950's.

 

[albertv]

Same experience with different things. White's is excellent at taking care of their customers.

 

[knarf44]

I also had a similar great/super/terrific/wonderful experience with Whites service. I sent in my 6000Di Pro for a tune up and I could not have asked for better service. Bar non!
And yes I have a Tesoro machine I like very much and yes they offer great service and a life time warranty. But in this case Whites went way beyond my expectations!
THANK YOU WHITES!

 

[pongo]

Whites is the best at taking care of their customers,I also was treated very fairly when I sent a detector in recently.

Other companies should use Whites as an example,I dread if I ever have to send in my Minelab!

 

[Mzjavert]

They were kind enough to send me a free arm cup after I managed to break the one on my Coinmaster. I feel bad though I had sent an e-mail and yesterday sent a follow-up e-mail requesting the part number. Got home and it was sitting in my mailbox.

Thanks a Million White's!

 

[Jim in PA]

Yeah and not only do they ship you a new coil, they make sure to ship it so you get it in time for the weekend. Last week I called them about a bad coil on Thursday and had the new one delivered on Saturday morning (free of charge) all the way across the country. I didn't even mention that I wanted it for the weekend. Excellent customer service is how they roll over there at Whites..

 

[bigtruck68]

As I read these responses on how great whites service is I have to think that all your machines are new and still under warranty to talk so highly of whites.I have sent two whites machines in for service and I must say they were both repaired and worked properly when I got them back.now the other side of the coin is they were very expensive one cost me $125 and three weeks time and the other one was $75 for a machine that's not even worth that much. I also have sent my tesoros in for tune ups and there service is second to none. The first one cost me nothing and the other was $20 .I no longer use my whites and have sold all but one of them if it breaks it will be gone too. Tesoro for me now on.

 

[63bkpkr]

I've also always had very good service from White's on machines both in and out of warranty, in fact that is an understatement as they have always gone the extra mile with any of my requests or needs. They have always accomplished the repairs quickly and when I used a coupon for the repairs and the cost of the work was less than the value of the coupon they included a few extras in the return package to make up for the dollar amount difference. Super Nice Folks!
Go White's..........63bkpkr

 

[knarf44]

As I read these responses on how great whites service is I have to think that all your machines are new and still under warranty to talk so highly of whites.

Sorry my friend but my Whites 6000Di is 27 years old, just a bit out of warranty I would think. It is true they charged me for the repairs but in my opinion it was a very reasonable amount. $50.00 total plus shipping! Not to mention it now detects and IDs the coins in my test garden better than it did when I previously thought it was working just fine.

I like Tesoro detectors I've owned two and I still have one that I use almost as often as I do my Whites, but I think there lifetime warranty, although sweet for the consumer is coming back to haunt them.

Just my 2 cents.

 

[hamiddetecting]

 

[liftloop]

I do a head to head on them both to see what one is deeper because you could of got rid of a better detector and any finds you find should pay for any parts and labor...I thought white's had a limit on coast to fix a detector like no more than a 165.00 total.

 

[texjim]

i have nothing but good things to say about there customer service. i also have gotten two hundred dollars in whites bucks in the 4 years i have been detecting.

 

[Chug And Red]

White's are great On Service!!!! Red and I have Been to the Factory and Musuem twice Now!! Both time We Needed A road trip to Fix Coil Issues And Never Had A Problem Getting One replace that Was Defective!!! Eery on the is Great And Love to See you Finds!!! HH Chug

 

[The Buzzard]

whites repairs

Good job Connie at White's

 

[Normsel]

I sent my V3i which was out of warranty to whites and they repaired it free.. One month later it went haywire again and they told me to send it to them and they would repair it again for free. I agree with most of the other guys one here they do have great customer service..

 

[gollum]

I think the customer service I have found at:

1. Minelab: Excellent. When I started to restore my second SD2000, I called and asked if they had any source for the metal emblems for the SD2000. They didn't have them anywhere in the United States, but she found some in Australia. She had the Australia Minelab HQ send me the emblems free of charge, and she also found me a couple of sets of end plate gaskets free as well.

2. Fist Texas(Fisher, Bounty Hunter, Teknetics): Excellent. I had an issue with one of my Two-Box Detectors. Been out of warranty for several years. Fixed for free.

3. Whites: Excellent. I had just bought my old White's GM4B. Sent it to White's. After speaking to the lady on the phone, I told her I was also restoring an old White's V/Sat, and the case was all screwed up. I asked if they had a .pdf or something for silkscreening the control text. When I got the detector back, not only was it tuned up, they found the factory concentric coil was not performing well, so they put on a new "DD" Coil free of charge. I also found an Easter Egg in the box. They threw in a BRAND NEW Case for a V/Sat! She said they found it in a bin and she remembered me talking about restoring a V/Sat and included it in the box free of charge.

I think a lot of times how you are treated (what they will do FOR you), is directly proportionate to how you treat them. Every once in a while, I get the occasional bad attitude, but I generally find most people will go out of their way for you if you come correctly.

Mike

 

[scotty544]

Great experiences as well, had a 10d2 coil go bad, no problem, new one in the mail a couple of days later. No charge, and Mary was very helpful for that and when she walked me through the master reset on my V3i, took all of three minutes from the time I dialed her up, to the time we were finished with the reset....great people there.

 

[Twinkletoes]

The screen on my White's XLT had a line going though it so, since it's the off season, I sent it back to Sweet Home. I included a note to give the machine a complete overhaul. They received the machine, went through it and called me with a $97 estimate. That price included an upgraded DFX screen, new headphone jack, replaced the battery contacts, replace the coil connector, and a few other things. I approved the repairs and then they asked "would you like anything else before we ship it back". I was surprised by the question and asked what that meant. They said if I wanted, they would upgrade the older rainbow coil to the new 950 concentric for $25. Boy was I excited, Great! They also offered a new set of ProStar headphones to replace my duct tape ones for...you guessed it...$25. I was starting to catch on now so I said I could also use a back up battery pack and a new coil cover for the 950. "Okay, we'll send those for free." Yes, I'd have to say White's customer service is tops! Tt

 

[Clay Slayer]

Well, I wish I could say my first experience with their customer service was great...but I can't seem to get them to return my calls. I emailed them a couple of weeks ago to see if I could purchase a new pair of controller box decals for my MXT (current ones are in really rough shape and are halfway peeled off). I got an email back from a lady in customer service a couple of days later asking me to give her a call and they would see what they could do. Well, I called four or five times over a period of a few days and every time they transferred me to CS I always got a recording. I left messages for two different people in customer service, but neither returned my call (I was very polite). I replied back to their original email saying I couldn't get a hold of anyone in customer service, and never heard from them again. Since then, I've just moved on and I'm not worried about the decals anymore.

I know it wasn't an urgent matter, just a couple of decals, but it didn't leave me with a very good first good impression in case I ever did have to call them about something important...