Seller wants to cancel transaction on eBay..

[insontis]

If you are sure that it is the same pin that is re-listed, then yes, you should contact Ebay.
And if it were me, I would not agree to the cancellation.
Lastly, if you receive the lot, I would check it very carefully for any missing items.

I am 100% sure it is the exact same item, but ebay doesn't care at least not the customer service rep I spoke to. It was a lot of "Mhm so, this. Mhm that." It would be hard to miss this item as the lot only consisted of four or so items.

 

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[ezman604]

Most definitely call again. This is not right and not acceptable, at least it wouldn't be for me. The seller should not be able to cancel an already done deal and relist the item.

 

[insontis]

Most definitely call again. This is not right and not acceptable, at least it wouldn't be for me. The seller should not be able to cancel an already done deal and relist the item.

Attempting again at round 2.

edit: Pretty sure I just got same customer service rep on the line when I describe the situation as previous representative I spoke to did not resolve the problem. Asking to speak to a supervisor.

 

[Charlesp54]

They will monitor his sales and make sure that he doesn't do it again.

Sent from my Huawei Y301A1 using Tapatalk

 

[insontis]

Still waiting for a call back from a supervisor.

But how's this for a curve ball: Item is now marked as shipped.

?

Seller still has the 10K pin listed seperately on eBay.

?

I still have refund in my possession and seller has not attempted to contact me.

?

Hope I get a call back soon.. considering resubmitting payment..

 

[sliverofsilver]

If you go to a store and buy something, they can't change their mind as you're walking out the door. The agreement was made, the money changed hands, it is your property that he is keeping at his home.

If it was a mistake like listing an item at .99 BIN when you meant to list it as the starting price of an auction, and it hasn't been long since it was listed, then I can see it. Mistakes happen. That wasn't the case here. They sold their scrap items for scrap and realized after it was gone that they should have done their research. Too late, they made the deal. I would explain that to them and see if you can work out a trade for their other scrap (trade them your pin for the rest of the junk?). Otherwise, I would contest and leave bad feedback. I spend a lot of time looking for super deals on ebay that I can flip for profit. I would not be happy or leave good feedback if someone did this to me. I had a lot that sold yesterday for $4.99 and I should have gotten probably 3 to 4 times that, but that's how the auction went, so it's a risk I took and it got mailed today. I didn't try to cancel the sale. That's not how it works.

i could have sworn i read something like this on page 1,lol

 

[billjustbill]

About two years ago, I had the very same action from a vendor I bought 4 solar panels from. They just refunded my money and said they wouldn't be sending the panels because they were "accidently listed too cheap".

Ebay did nothing when I elevated the issue..... Over the course of two weeks, EBay's final reply was "Since the money was refunded, the problem was solved." They never addressed what the vendor did!

Wasn't fair, and it cost the vendor a Negative on his feedback.... Ebay was worthless in doing the legally right thing of making the seller honor the auction!

Which brings me to last weekend's Ebay vendor actions....Many questionable and plain wrong actions: Saturday night, an Ebay vendor shows picture of a 6"x 12" wooden box of 4 mortise chisel set on a Buy IT Now. It's marked down from $84.00 and on sale, and for sale at lower price, free shipping and $64.00. However, three lines from the very bottom of the page, seller says the auction is for one 1/4" mortise chisel set... After I paid for the item and realized it was for the smallest chisel "set", I wrote the vendor and withdrew my bid because of vendor's "14 day Return Policy".

Vendor doesn't write back and I receive a shipped notice with a "UPS Tracking Number".... I write and vendor says she's sorry because she didn't check her messages, but to wait until delivery and get back to her for a return label.... The item doesn't arrive by UPS but in my USPS rural mailbox. I see that the box is marked "Amazon fulfillment center".... I go back to the tracking number and see that the vendor has set up her own "Tracking" UPS page. It is marked "Delivered Sunday, Feb. 2, 2014" It's not even connected to UPS... Ever heard of UPS delivering on a Sunday..??....

I go to Amazon.com and find the same brand and size mortise chisel that is listed for $49.95... Not only misleading with the wrong picture of a boxed set instead of a picture of the 1/4"set, this vendor is apparently using Amazon.com as her inventory and shipping, and selling its inventory with a marked up price.... To me a "Creative" but Sinsister Ebay seller!!

Currently, the vendor sent me a UPS return label to what appears to be Amazon's return center in Las Vegas and it has been sent back. I'm waiting for a full credit to my account this week!!

BE VERY CAREFUL buying and selling on EBAY!!

 

[sliverofsilver]

it's pretty bad what some chowderheads can do to people,
without any remorse.
and their the ones doing the damage to ebay etc.
making it bad for all
i had something similar but without incident when a amazon box showed up
just my 2 bits

 

[insontis]

So I had to call back because the supervisor didn't call back after 2 hours (was told a 1 hour time frame). The supervisor understood the situation better (especially about the relisting part), but then transferred me to "buyer safety". "Buyer safety" told me about the same thing that the first customer representative told me. Basically they are launching an investigation on the seller's listing and I will not be informed about any progress made with it.

So I am to assume that nothing will be done to enforce or even assist with the already binding transaction. I have not yet left feedback and am hoping the seller will come to their senses before I do. As I already stated the buyer just marked the item as "Shipped" today, which is likely total BS as they STILL have the new listing up.

One other point of confusion is that the supervisor told me that I could resubmit payment. The "Buyer Safety" rep told me not the resubmit the payment as they would not have my back (or at least that is what it seems like they said).

So I guess all I can do now is wait and see if the buyer actually shipped the item (oh so highly unlikely) and then leave feedback accordingly after.

 

[cheese]

Yeah, I don't ever see you getting the item. If you want it for your price, the only way you can maybe get it is to contact the police in his hometown and tell them that he has stolen your item and you want to file charges. Explain that you bought it, paid for it, and he took it back and is reselling it. You never agreed to sell it back to him, he just gave you what you paid and left with it, not giving you any choice. You might not have to actually file charges if the police will look into it and he sees that he might be in trouble over it. That might be extreme, depends on how bad you want your item. How would he like it if you took his stocks that split twice since he bought them and gave him what he paid for it when he bought it, without his consent? That would be stealing too. Same thing.

 

[insontis]

Yeah, I don't ever see you getting the item. If you want it for your price, the only way you can maybe get it is to contact the police in his hometown and tell them that he has stolen your item and you want to file charges. Explain that you bought it, paid for it, and he took it back and is reselling it. You never agreed to sell it back to him, he just gave you what you paid and left with it, not giving you any choice. How would he like it if you took his stocks that split twice since he bought them and gave him what he paid for it when he bought it without his consent? That would be stealing too. Same thing.

I don't want to get law enforcement involved over this. I do think that eBay should have a more strict policy, though. I'm sure they could lock an account until payment is made/item is received by buyer for these types of situations. It would at least give the seller a reason to follow through.. rather than just penalizing them and moving on.

 

[insontis]

Going to send the seller a message:

"Hello,

As you may know, I have previously declined the request for cancellation of the transaction. The reason given was not one that is in league with eBay policy and it is a reason for which I would have liked to cancel sales of my own in the past. However, if an auction had ended poorly in my favor, I would still be obligated to sell the item as per eBay policy.

I am confused as you have both relisted part of this lot and have marked my item as shipped. You have also sent the amount of $45 even without the transaction cancellation being accepted. Are you planning to honor the transaction or are you not? I do not wish to foolishly wait for a "shipped" item that is not coming.

I have not yet left feedback as I am unsure as to what it is you are doing. If the item is in fact being shipped, then I will wait until the item arrives. If you are not honoring our sale and are refusing to send the item, then I will be able to do so sooner.

Regards."

I don't expect to receive a response - let alone one that includes them apologizing and sending the item. This is more for my peace of mind and closer since eBay doesn't seem to concern themselves with it.

 

[fishwhacker]

Ebay is a PITA to deal with. If they tell you they will investigate or call you back it is just to get you off the phone, it will never happen, ever. I'd call back and demand to speak to a supervisor, if they keep trying to help you themselves just keep insisting to talk to a supervisor. Inform them your clear intentions- you want the item for the price it was purchased for.

 

[Joe777Cool]

At this point you are just wasting your time and energy. Leave a nasty negative feedback for the games this guy is playing and cut your losses.

 

[sliverofsilver]

file an item not received claim
there are other avenues to take also while your on that page
had someone sell me a $1.00 bill with mismatched serial #'s
bill that came was not the one advertised
the guy tried to bribe me to not turn him in
he is no longer an ebay user

 

[Iron Patch]

I want to tell you to just forget it and walk away, but I know how much it ticked me off the times I won something and the seller was looking for a way out, something like wanting to cancel because it was 36 hours and I hadn't paid yet. So to be told the person was backing out like this guy did I know I wouldn't just leave it alone, and even if I didn't get anything in the end other than giving him a real tough week, it would be worth it.

 

[insontis]

I want to tell you to just forget it and walk away, but I know how much it ticked me off the times I won something and the seller was looking for a way out, something like wanting to cancel because it was 36 hours and I hadn't paid yet. So to be told the person was backing out like this guy did I know I wouldn't just leave it alone, and even if I didn't get anything in the end other than giving him a real tough week, it would be worth it.

I think what ticks me off the most is that they and I are both buyers and sellers. I understand what it is like to possibly leave money on the table, but I have always honored sales, not just because its policy, but because it is morally correct, I feel. How this person blatantly admitted it is for the sole reason of "not selling for enough" and thinking that this is in their hands to decide whether or not to sell me the item is beyond me.

I did receive a message back from them basically that they have "never done this before" and "do not foresee doing this again". Lucky me, I was the lucky non receiver of their selling career. My guess is they "don't foresee" having an auction not end favorably, but if it happens again I would expect the same result. Their message ended with "this transaction is over". That line made me feel a little hot. I did not want to have to leave negative feedback, but this seller is showing no signs of trying to make it right and seems only to care about the money they are hoping the piece can sell for. Personally, I hope it doesn't sell after a month so that I can submit an offer of $45.00.

 

[Iron Patch]

I think what ticks me off the most is that they and I are both buyers and sellers. I understand what it is like to possibly leave money on the table, but I have always honored sales, not just because its policy, but because it is morally correct, I feel. How this person blatantly admitted it is for the sole reason of "not selling for enough" and thinking that this is in their hands to decide whether or not to sell me the item is beyond me.

I did receive a message back from them basically that they have "never done this before" and "do not foresee doing this again". Lucky me, I was the lucky non receiver of their selling career. My guess is they "don't foresee" having an auction not end favorably, but if it happens again I would expect the same result. Their message ended with "this transaction is over". That line made me feel a little hot. I did not want to have to leave negative feedback, but this seller is showing no signs of trying to make it right and seems only to care about the money they are hoping the piece can sell for. Personally, I hope it doesn't sell after a month so that I can submit an offer of $45.00.

"this transaction is over"


Without question I would have left negative seconds after reading that. I wouldn't be surprised if I am the person least likely to leave negative on this forum because I tend to brush off a lot, but that line basically says... screw you and get lost.

 

[jerseyben]

Most of you are giving this about 98% too much effort and thought.

LEAVE NEGATIVE FEEDBACK and move on with your life. Good grief...

 

[insontis]

Most of you are giving this about 98% too much effort and thought.

LEAVE NEGATIVE FEEDBACK and move on with your life. Good grief...

I'm not sure what you are referring to, but I for one have never been in this situation before and was hoping to find a way to receive the item I had paid for. Perhaps you are right and that is the only option. I personally wanted to know what my options were before acting.