Minelab striving for excellence

[Woodland Detectors]

The Following are some very exciting new Customer Service and Repair offerings from Minelab USA.

7 day, no questions asked product replacement

• Out of box failures

• Returned to our Partner within 7-days (from end-Customer)

• No questions from Minelab – we will replace the machine

30 day product replacement review

• Out of box failures up to 30 days after initial purchase

• Customer should be told to contact Minelab directly

• After a few questions from Minelab to discern any issue – we will (likely) replace the machine



90 day guarantee on out of warranty repair work

• Repair for same problem at no additional charge

• Free shipping back to Minelab to remedy problem (3-day select, both ways)

• Currently excludes Excaliburs (to be included Jan 1, 2011)

• For in-warranty work, we will extend a Customer’s warranty for the amount of time we have the machine

I'm proud to be part of Minelab's effort's to be number one in customer service.

 

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[Treasure_Hunter]

Thanks for posting the info...............

 

[Smudge]

If they really live up to that, it'll go along way to mending their image.

Time will tell. I hope its true!

 

[Woodland Detectors]

http://forum.treasurenet.com/index.php/topic,351530.0.html