Fisher service dept.

[trainermick]

My old fisher 1280x water machine needed to to the factory for some repairs. I called down to Texas and talked to Felix and couldn't have been more impressed with his help. He took the info over the phone and told me to send it right down from up here in Canada. He also gave me a code to add to the shipping label so that I wouldn't have to be concerned about customs or paying duty since it was going across the border. A few days later he called with the estimate and I gave him my credit card number. It couldn't have been easier. Whoever said that Fisher's service is below par, don't know what they are talking about as far as I am concerned.

 

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[Charlie P. (NY)]

Good to hear a positive report. My one dealing with Felix was also very favorable.

Thanks for posting.

 

[seeker41]

yep!!!!!!!!!

 

[rjw4law]

Thanks for the info

 

[dadoftwogirls]

Whoever said that Fisher's service is below par, don't know what they are talking about as far as I am concerned.

Not trying to start a flame war. However, I disagree with this statement.

I emailed them a while back, through their website, a very specific question. Never heard back. Emailed them again about a week ago on the same question... still have heard nothing. In all I have contacted them via their email setup three times. Nothing. Service is a funny thing. I'm glad that some people are getting better treatment. However, in my experience, if they are going to offer a service such as emailing questions they ought to respond or take that feature off their website. No a response never came to my spam folder, or I missed it. They simply haven't responded. I'm glad your dealigns were good. However, making a blanket comment saying people don't know what they're talking about because our dealings haven't gone as smooth as yours isn't really fair.... as far as I'm concerned.

Just my two corroded pennies worth.

 

[Keppy]

Whoever said that Fisher's service is below par, don't know what they are talking about as far as I am concerned.

Not trying to start a flame war. However, I disagree with this statement.

I emailed them a while back, through their website, a very specific question. Never heard back. Emailed them again about a week ago on the same question... still have heard nothing. In all I have contacted them via their email setup three times. Nothing. Service is a funny thing. I'm glad that some people are getting better treatment. However, in my experience, if they are going to offer a service such as emailing questions they ought to respond or take that feature off their website. No a response never came to my spam folder, or I missed it. They simply haven't responded. I'm glad your dealigns were good. However, making a blanket comment saying people don't know what they're talking about because our dealings haven't gone as smooth as yours isn't really fair.... as far as I'm concerned.

Just my two corroded pennies worth.

I have never had them return a email i had to call them they do not answer emails .......................... The only time i got a answer back from a email was when i ............driected my emails to Mike scott personaly

 

[dahut]

Call and speak to Felix. Get personal with them and they do a great job. Mike Scott is top notch, too.

 

[trainermick]

Ok, I might retract my statement based upon your unfortunate experience. However, prior to contacting Fisher, I did a little research and posted the problem that I was having with my detector on this site. Some very helpfull people steered me to Felix based upon their experience. I therefore by-passed the email route and called the factory direct and spoke to the man himself. Give it a try and you will be pleasantly suprised. So. I guess that when I said that you didn't know what you were talking about. I was wrong but as far as I am concerned their service is excellant. Try asking your questions here and some very knowledgable people on this site may be able to save you a phone call.

 

[dadoftwogirls]

Thanks!

 

[metalmolly]

Fisher has done right by me too. Like wise I contacted Felix and got a return # before mailing. Repaired perfectly. No doubt Fisher should answer their emails or not put a email address out there. But I've found out from experience a LOT of companies do a bad job of answering emails. Rule of thumb for me with any company is if I email once and they don't respond then I find another way to contact them which is usually on the phone.

 

[nuggetshooter]

In the past several months I have dealt with both Felix and Sylvia. I have had excellent service, both via telephone and getting emails from them. I was searching for an owners manual for an old detector, and they went out of their way to help me out. I have no complaints with my dealings with Fisher at this point. For every story that goes one way, there is always one that goes the other. No company is perfect. Although I must say, my experience with Whites over the last 16 years has been stellar.

Darryl

 

[seeker41]

yes, they do not do e-mails!!!!!!!!!!! i do not know why or if they are even aware of this problem? but, call them and they are great!!!!!!

 

[Chicken4U2]

I just got mine back from Fisher about a week ago, and was very impressed with the fast turn around. My power button quit working so I sent the MD into Fisher, and had it back in aprox a week, fixed under warranty with no hassle or questions asked. I couldn't ask for anything more than what I got. Thanks Fisher!