usatc
Jr. Member
So I used to order two boxes of halves a month from Suntrust and then they decided to stop ordering them for me because "it cost too much". Because of this I found another bank and after making friends with the head teller who orders I learned I can order as much as I want b/c they pay a flat order/pickup fee. I have been moving about $6,000 a month of halves for the last three months (I mainly deposit at Suntrust branches because they stopped ordering for me) and today I tried to deposit and cash $1,000 in halves at a Suntrust and after waiting 20 minutes was told that I couldn't exchange my halves for cash.
I deposited $3,000 in cash from other boxes I had deposited (I spread deposits between banks to not overload them) before I left and on the way home talked to my wife who said she couldn't access our accounts online. I called and was told that I had some sort of freeze on my account where I can't withdraw money (but they let me deposit my money and didn't mention I couldn't touch it). Calling this evening I was told that the department that put a freeze on my account was closed until Monday. I only deposit to one account but both of our accounts are now frozen!
I have never had a single dollar short in boxes I deposited and don't know what's going on. Can anybody help!?!
***** Update ******
I've been trying to figure out the issue with their customer service and they told me I have a "No Debit" hold on my account. I have nothing negative against my account and that "it is strange there are no notes on why this is against your accounts".
Yay Suntrust.
***** Update ******
The customer service supervisor said they can't help me because the department that would help me is closed until Monday. I did find out that my local bank in my neighborhood (the manager to be exact) is the one who put this "No Debit" hold on my account (it's been there since at least Monday, with no notification to me). I got the regional manager's address to send them a complaint and will go to the branch Monday and close our savings account and leave the other open with a minimum balance... from now on rather than depositing at different banks to not overload them every coin I go through is going to this branch.
Oh, and they said they can freeze my money if it is due to a security concern (heaven forbid they notify me though)
**** Final Update ****
So long story short Suntrust is closing both my wife's account (who has been with Suntrust for many years) and my account (which was opened recently so I could do business in Florida).
The "No Debit" hold was "an accident". Basically the manager at my local branch decided I was depositing too much rolled change (in Dec. they offered me bags to bring it in loose but I declined because I wanted to save the 3% fee). The fraud department and I played phone tag with each other today but I was able to go into the problem branch today to deposit change (because they were being difficult I didn't break up my last $1,500 in halves between two banks like I normally did). Unfortunately I was told after the deposit that I couldn't talk to the manager because she was in a "4-5pm conference call and couldn't be disturbed").
What was funny was I asked the teller then (before I knew all this) if there was a limit in how much rolled change I could bring in and she said there wasn't. I left because they closed at 4pm but went back through the drive through and asked the teller if the manager could call me after talking again to the fraud department and they had no clue what was going on. After a few minutes I was told that the fraud hold on my account was in error (no apology for freezing our accounts for a week) and that it was being closed because of the too much change thing. Mind you, this is the exact same teller who told me that I could deposit change with no charge. I asked her about this she paused and then said that "in your initial paperwork with the bank we said we could close your account for any reason we see fit". I then called her on the fact she literally 15 minutes prior told me there was no limit and then she repeated what she just said.
So the reason my accounts were frozen was an error, and now I find out that this manger closed my account because I deposited too much change (again, my wife had all her paychecks direct deposited for years/used the bank as her main bank and I never deposited/withdrew to her account).
So I'm thinking now of writing some members of their executive staff (real letter) expression my disappointment and unhappiness with the utter disregard to customer service, follow up, my wife's account and history, and so on and so on.
My wife, my family, and her family are in utter astonishment as well. I really can't believe this is happening.
I deposited $3,000 in cash from other boxes I had deposited (I spread deposits between banks to not overload them) before I left and on the way home talked to my wife who said she couldn't access our accounts online. I called and was told that I had some sort of freeze on my account where I can't withdraw money (but they let me deposit my money and didn't mention I couldn't touch it). Calling this evening I was told that the department that put a freeze on my account was closed until Monday. I only deposit to one account but both of our accounts are now frozen!
I have never had a single dollar short in boxes I deposited and don't know what's going on. Can anybody help!?!
***** Update ******
I've been trying to figure out the issue with their customer service and they told me I have a "No Debit" hold on my account. I have nothing negative against my account and that "it is strange there are no notes on why this is against your accounts".
Yay Suntrust.
***** Update ******
The customer service supervisor said they can't help me because the department that would help me is closed until Monday. I did find out that my local bank in my neighborhood (the manager to be exact) is the one who put this "No Debit" hold on my account (it's been there since at least Monday, with no notification to me). I got the regional manager's address to send them a complaint and will go to the branch Monday and close our savings account and leave the other open with a minimum balance... from now on rather than depositing at different banks to not overload them every coin I go through is going to this branch.
Oh, and they said they can freeze my money if it is due to a security concern (heaven forbid they notify me though)
**** Final Update ****
So long story short Suntrust is closing both my wife's account (who has been with Suntrust for many years) and my account (which was opened recently so I could do business in Florida).
The "No Debit" hold was "an accident". Basically the manager at my local branch decided I was depositing too much rolled change (in Dec. they offered me bags to bring it in loose but I declined because I wanted to save the 3% fee). The fraud department and I played phone tag with each other today but I was able to go into the problem branch today to deposit change (because they were being difficult I didn't break up my last $1,500 in halves between two banks like I normally did). Unfortunately I was told after the deposit that I couldn't talk to the manager because she was in a "4-5pm conference call and couldn't be disturbed").
What was funny was I asked the teller then (before I knew all this) if there was a limit in how much rolled change I could bring in and she said there wasn't. I left because they closed at 4pm but went back through the drive through and asked the teller if the manager could call me after talking again to the fraud department and they had no clue what was going on. After a few minutes I was told that the fraud hold on my account was in error (no apology for freezing our accounts for a week) and that it was being closed because of the too much change thing. Mind you, this is the exact same teller who told me that I could deposit change with no charge. I asked her about this she paused and then said that "in your initial paperwork with the bank we said we could close your account for any reason we see fit". I then called her on the fact she literally 15 minutes prior told me there was no limit and then she repeated what she just said.
So the reason my accounts were frozen was an error, and now I find out that this manger closed my account because I deposited too much change (again, my wife had all her paychecks direct deposited for years/used the bank as her main bank and I never deposited/withdrew to her account).
So I'm thinking now of writing some members of their executive staff (real letter) expression my disappointment and unhappiness with the utter disregard to customer service, follow up, my wife's account and history, and so on and so on.
My wife, my family, and her family are in utter astonishment as well. I really can't believe this is happening.
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Total hose-job any way you look at it! At any rate, there are plenty of other banks out there that are happy to assist you, some even with coin counting machines! I would recommend a credit union, they are non-profit banks and look to assist and please the customer as their #1 priority. Good luck man, sorry again to hear about all of your troubles!
