Ever wonder why your print cartridge stops working?

S

Smee

Guest
We just purchased some new cartridges for our HP fax/scanner/copier/printer. After inserting them the printer would not print blue or yellow. So, figured I would check out the machine. Did a hard reset. Checked the cartridge . . . all colors flowed onto the blotter, so it wasn't dried out.

Contacted HP's tech support using their "Live Chat" to try to see what steps I missed. They went back through a few of the steps I had already gone through, then asked me to check the date on the back of the cartridge. The date of purchase was about 3 months ago, and the tech told me that the reason I was having problems was because the cartridge had "expired".

Please pardon the flow, but it is the actual conversation. Pauses over one minute from the tech results in a repeat from me or another statement or question.

.Jessica : Remove both the cartridges from the All-in-One, then let me know all the dates and numbers printed on both the cartridges.
Me : color - 2010/1/03 s L16 2 15:14:33
Me : black - 2012/02/11 L L11 2 07:02:28
ME : Both were purchased from Office Depot
Jessica : *******, I regret to inform you that the color cartridge which you using in the All-in-One expired as per the date printed on the color cartridge.
ME : #22 color and #54 Black
Jessica : Here the issue is with the color cartridge which you are using in the All-in-One as it is expired.Jessica : HP does not recommend to use expire cartridges in the All-in-One.
Me : And how does that affect the ability to use the ink which will flow on the blotter?
Me : There is ink, the ink will flow from the cartridge. Is there a timer on the cartridge?
Jessica : A very small percentage of HP’s inkjet printer models utilize printheads with separate ink supplies. In these models, the ink cartridges utilize expiration dates. The purpose of this feature is to prevent, among other things, the degradation of printer components and print quality due to changes in ink properties, cartridge properties, and interactions between the ink and the cartridge.
Me : Do you use a timer on the cartridge?
Jessica : Once an ink cartridge has reached its expiration date, the printers will stop printing and will communicate expiration in one of three ways:
Me : Yes or no.
Me : Yes or no
Jessica : No there will be not timer on the cartridges.
Me : Then the timer is in the printer?
Jessica : No *******.
Me : "Jessica : A very small percentage of HP’s inkjet printer models utilize printheads with separate ink supplies. In these models, the ink cartridges utilize expiration dates." (quotation marks mine)
Me : Those are your words
Me : Expiration date suggests timer, albeit software timer
Jessica : Yes
Click to expand...

Really nice folks there at HP! They decide that, even though the ink is still good and flows freely, you can't use their cartridge after a certain date. Could that be a way to make a bit more money? As expensive as the ink is relative to its value, the answer is yes. That's why some HP cartridges will not work after you refill them (which I do on my printer at home).

Anyone else run into this?
 

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Those SOB's! No more HP products for me either. Thank you for the heads up, Smee.
 

sounds like "class action suit" time -- you bought all the ink in the cartridge and have the right to use all of it at anytime you choose to use it --not only within a "time frame" of their choice *

-- EPSON was sued before for making cartridges that warned of "low ink" levels falsely making folks unwittly throw out ink cartrudges with lots of ink still in them --in a effort to boost their ink cartridge sales --(MY WIFE WAS AWARDED A "FREE INK CARTRIDGE" AS PART ON THE SUIT SETTLEMENT)

HP AND OTHER PRINTER COMPANYS will just about give you the printer for next to nothing to hook you into using their "ink cartridges' which is where the real money is made. -- of course they do not want you "refilling" those cartridges but constantly buying "new THEIR BRAND NAME ones"
 

HI HIT the internet / google and ask for refiling instructions for what ever cartridge that you may be filing or using. They will also include instructions on how to by pass the manufactures program. in the Brother it consists of a light shining through a back part of the cartridge, you have to cover this with an opaque ink or tape, this by passes their system, then you are on your way. Before I learned this, I lost a few new factory cartridges since they wouldn't cancel the out off signal from low ink. Some require an electronic tab to reset. Each manufacturer has their own little quirks which you can find by searching. Luck.

Don Jose de La Mancha el *Tropical Trampo*
 

Thanks Smee and everyone! :thumbsup:
The HP computer hotline is worthless also. I won't buy anymore from a company that has built in auto degradation of service life! >:( >:(

Regards, SkyPilot
 

Hmmmmm.
I have a Lexmark and it will NOT produce with refilled cartridges.
Wonder if this is more widespread than we realize for the manufacturers to keep you buying only their NEW cartridges? :icon_scratch:

Is there any way to disable the cartridge expiration date?
Also, how do you "set the clock back" and I never heard of a battery in the printer. Where would it be?

Thanks,
Scott
 

AU24K said:
Hmmmmm.
I have a Lexmark and it will NOT produce with refilled cartridges.
Click to expand...

Same with my HP printer at home. When you buy a refill kit, there are about 5 or 6 steps for this printer to "reset" the expiration date.

If you do it all correctly, it will reset. Do it incorrectly, and my 2170 DUMPS the ink on the next page that comes through, and in my case it thoroughly coated the inside of my printer. I thought the cartridge had gone bad, but did the reset again after cleaning the printer (figured what harm could it do), and the very same cartridge doesn't "leak" anymore.

The aggravating thing is: Why stop the flow if there is still usable ink? I would think that a streaky page would let you know that ink is low (that's how it used to work on my old 820c). Don't just cause the print cartridge to stop working.
 

"they" roughly figger out how long the cartridge should last at "normal" useage rates time wize --"they" then set the cartridge up to stop working at that cut off "time/ date" so you are forced to buy a "new cartridge"--this is to prevent you "refilling" and continuing to use your "old" cartridge thus cutting down on their "ink cartridge" sells --- bottom line --their trying to stop you from "refilling" cartridges and using them and "force" you to buy " brand name new cartridges" from them every so often to protect their fiscal bottom line --no matter how much ink (that you've already paid for)that might actually remain in your cartridge .
 

HI for starters, go to -> http://www.misterinkjet.com/hpreset.htm

]******************
Re: Lexmark Using Inkjet Cartridge Chips AND Spyware? by Ekidokai (2/6/08 7:42 PM) reply + / -
I hope this isn't too long...

I have tried the remedies listed with the same failures. However the refill kit I bought from Nukote had instructions on resetting a cartridge that looks similar to our Z1300 #28 nemesis. It shows how to cover up certain contacts on the cartridge and procedures to follow on turning the computer and printer on and off. The pictured configuration is a little different so it does not work properly, however I did get the printer to go to the aligning a new cartridge screen. The problem persists though as you click on the print test page it will not print because it thinks the cartridge is still empty. I think that the solution might be this procedure we just have to find the right procedure on converging up the contacts in the right order to reset this damn thing. I think we are getting closer. If someone can try a few different combos I think one of them might work.

With out be able to show the configuration of the contacts on here this is the list of instructions...

After refilling the cartridge.
1. Turn off computer. Place a piece of clear adhesive tape over the top left contact (which has been shaded on the diagram, but doesn’t match exactly to ours) Be careful not to tape over the other contacts during this process. Return cartridge to printer, close lid, and turn on computer. Printer may automatically print a calibration page. (mine did not)

2. Remove cartridge. Place a piece of clear adhesive tape over the top right contact (again shaded diagram does not exactly match) Again do not tape over the other contacts during this process. Return cartridge to printer and close the lid. Wait one minute or until printer finishes initializing. Printer may automatically print another calibration page. (mine did not)

3. Remove cartridge. Place a piece of clear tape over the two right contacts. (diagram does not exactly match up again) Again do not tape over the other contacts. Return cartridge to printer and close lid. Wait one minute or until printer finishes initializing. Printer may automatically print another calibration page. (mine did not)

4. Remove the cartridge from printer and carefully remove all tape. Return cartridge to printer. Turn printer off. Wait 20 seconds and then turn it back on. You can cancel the calibration page if you want. The ink level should now read full. (mine did not)

Now again the diagram did not match exactly with the configuration of the cartridge, but it was close. After a couple of other attempts with different configurations I did get the calibration page, however the damn thing still thought the cartridge was empty, so I think this might work with just the right configuration. We just have to find it. I have also put a call into Nukote for assistance.

*****************************

Don Jose de La Mancha el *Tropical Trampo*
 

O.K.

I just find it a bit dishonest to see them behave in this way.

I mean, $10 worth of the same ink they use can refill 12 of their cartridges in my 2170.

They sell the cartridges for $40 each.

Then, if you don't use it fast enough, they turn it off?

Crooked folks if you ask me.
 

I was using a HP 'All in One'.Cartridges just got too expensive.I found a Kodak ESP7 'All In One'including wifi on sale at WalMart for $109.Ink is cheap and it works great.My son can sit in the next room and print off of it.
 

HP has a tiered business setup. They have three divisions, Consumer, Business and industrial. If you have to deal with the consumer division, God help you. the business div. listens better. and the industrial div cares! They don't talk to each other. They don't even know each others products. You can't buy industrial printer ink from the other divisions. I have a 24" hp 130 design jet. My cartridges cost app.$30 each. there are 6 cartridges, but they hold a lot of ink and the quality they produce is fantastic. No fading, even in direct sun lite. The quality is rated to last 100 years. I produce fine art prints on140# watercolor paper that I sell. But I can tell you business is s l o w now. My cartridges don't cut off. The low ink light comes on early and I ignore it. I take them out and shake them, if they slosh they go back in. My setup is different. My cartridges contain liquid ink which feed a print head unit. In the consumer units there is an ink soaked pad in the cartridges,
Most refill ink is junk if you want a copy that lasts. the copies will fade away. also the color match will be way off. There are a few good refill inks like Lyson, but they are sold for industrial printers.
​
 

I'm wondering if anyone is using the new Kodak printers with the cheap ink replacements :dontknow: I'm thinking of switching printers to the Kodak one soon. Right now I have a Dell, it's decent, but the replacement cartridges are pricey
 

Spart, I have seen a few good reviews in the photo mags. I get. The ink is cheap, but it hasn't been out there long enough to see if its print quality will hold up. On the other hand most 8.5x11 copies are not required to last long!
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