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As usual, there was no shortage of seller questions in eBay's latest webinar, "Getting the Most out of your New Seller Dashboard." Hosted by Mary Windishar, and featuring eBay Director of Global Trust Brian Burke and eBay Senior Manager, Standards Kristi Diemoz, the event began a review of the new standards for top-rated seller, which is a maximum defect rate of 2%. (It's 5% for all sellers). Burke addressed some of sellers' main concerns at the outset, such as the extended returns option of 90 days for the coming holiday season, emphasizing that sellers can choose what inventory that they want to include in this, and saying that in September eBay will roll out a tool for that. He also explained the new standards included dings for neutrals and DSR threes, another change unpopular with sellers, because eBay found that buyers leaving those ratings purchased less. He also advised sellers to only open cases when they are confident that eBay will rule in their favor. And there was a rundown of the coming dates of the new standards, including May 1, when the three-month evaluation cycle for the new standards begins. A short video demonstrated the new seller dashboard, and slides drilled down into what the defect reports look like. As of last week, sellers can run reports on transactions with defects, Diemoz said. On April 29, these would be just going forward, not retroactive. Your projected status is there, along with a breakdown by defect type, which Dieomoz thought was "most helpful." Diemoz said sellers can either open or save their eBay defect report, and stressed that although more than one "X" may show in different columns, they don't count as defects if they're both for the same transaction. The transaction defect report is updated every 5 to 7 business days, she said, but she noted that the preview is updated daily. Some sellers had told Diemoz that they had refunded a buyer, but it still showed up as a defect in their dashboard, she said. She emphasized that if an item is not as described, even if the buyer is refunded, it shows up as a defect. Patterns, Trends and Tips "We never expect everything to go perfectly," Diemoz said, but throughout the presentation she emphasized that the main thing for sellers was to look for "patterns and trends." She said eBay shipping labels were "a great tool" because they do lot for you, including all the tracking uploading. A few tips she gave: if you're selling used items, make a very good description of any flaws, specify the correct condition, and use all available item specifics. "It's also very important now for sellers to review their listings in a mobile format including phones and tablets," she said. In terms of feedback, "try always answer any member questions within 24 hours. Be proactive; tell buyers when there is an issue." PayPal Transactions Count Diemoz said sellers should always use the eBay cancellation process. She noted that eBay also tracks PayPal transactions, so even if they see a refund given via PayPal, that may count as a defect. |
I just noticed on my "April Seller Newsletter" that it says 22.03% of my sold items were purchased from a mobile device.
lol.I just noticed on my "April Seller Newsletter" that it says 22.03% of my sold items were purchased from a mobile device.
I never realized there were that many people buying stuff off of their phones or Ipads on Ebay. I guess because I don't use mine for it. I forget that some people have their phones surgically attached to their a**es,
When it comes to buying, it means nothing to me either actually. For me personally, my top rated status translated to approximately $30-$35 a month in average savings on my monthly fees. It's not much but it helped. My complaint is that I have done absolutely nothing different since the changes, that I haven't been doing already since the programs inception. Yet I lose the status I had for 4+ years anyway.
