eBay Case Help, Opinions?

[crhstreetwalker]

I am an experienced seller on eBay, I usually complete around 300 transactions per month. What I am not is an experienced buyer, so here's the situation. I've bought 3 lots of scrap gold jewelry over the past month or so, and all of them have turned out to be fake. These are $500-$760 auctions, and all 3 have had to been escalated to eBay due to a scam seller trying to make a quick dollar by selling fake gold that was listed as genuine. Without a doubt, I won the first two. The third ($650 auction,) is still open. The case went like this: Buyer takes over a week to ship the items, so I open a case for item not received (he print a shipping label but didn't bother to put it in the mail for almost 10 days,) notifies me that it is in transit and asks me to close the case. I kindly reply no, I'd like to wait until I receive your jewelry to verify it is real gold, as I've recently purchased 2 other lots that turned out to be fake. He doesn't take too kindly and keeps asking to me close the case. Thank god I didn't. I receive the package and what do you know, 75% of the "solid NOT plated gold jewelry" is PLATED. I explain what the situation is in the open case, and the seller says he had it appraised, that it is genuine, blah blah blah I'm innocent. I ship the items back to be refunded, undamaged exactly as I received them, and the seller is claiming I shredded all of the jewelry into bits and pieces. In addition, he reported me via phone and sent pictures to eBay of the destroyed jewelry. This makes me want to scream at the top of my lungs, as now I'm dealing with a lieing, scamming piece of you know what that destroyed their own fake jewelry to use as evidence. The seller escalated the case 5 days ago, and usually it takes less than 48 hours for eBay to get back to you. Is there really a chance I'm going to lose $650 to this scamming, lieing POS?

 

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[NHBandit]

Call Ebay and ask to speak to a supervisor and explain everything exactly as you've done here. On the rare occasion I have an issue this has worked in my favor 100% of the time. I am convinced Ebay cases are not reviewed by a real person unless you do this.

 

[jerseyben]

Sounds like you are a gambling man. You are taking some pretty big risks here and looks like 3 times it has not paid off. Maybe take this as an opportunity to assess your risk and make a change.

 

[crhstreetwalker]

Sounds like you are a gambling man. You are taking some pretty big risks here and looks like 3 times it has not paid off. Maybe take this as an opportunity to assess your risk and make a change.

When someone lists an item as genuine there should be no risk. Thanks.

 

[diggummup]

A phone call to ebay does wonders. Though it usually has to be passed on to a "supervisor" to get any real results. The first ones to answer your call are just the mindless worker ants. It's time consuming but this isn't petty cash we are talking about either. So get on the phone asap.

 

[GibH]

When someone lists an item as genuine there should be no risk. Thanks.

You're right, there shouldn't be, but this is the real world. Here's the kicker, even if you win this case and keep trying, eventually ebay is going to say "Sorry, you have opened too many of these types of cases" (paraphrased).

 

[dirtdigginfool]

CRHS you have my undying sympathy...and yes I would be screaming at the top of my lungs too...maybe louder. It seems you are a very honest person..little naive..but honest. Like Gibh says...thats the real world-welcome to it. Sucks it has to be this way, but it appears that's what it has boiled down to, my friend. Just keep on steppin, do the next right thing, and it will work out. good luck! ddf

 

[crhstreetwalker]

Thanks for the replys everyone. I got my money back, and after checking this sellers feedback again today, someone else left negative comments saying the seller did to them what the seller did to me. I am done buying from sellers who are here today and gone tomorrow. I suppose I forget that as strict as eBay is these days, there are still those scam pieces of s*it who will try to make some quick scam cash.

 

[randazzo1]

It dumbfounds me because we sweat a "return" or even slightly dissatisfied customer based on ebay s published rules and guidelines. I would think this behavior would get a seller banned permanently.

 

[Butter Hat]

It SHOULD.