I just got my free annual credit report from TransUnion (the best of the three credit reporting agencies IMO) and they provide a great list of contact info if you have any kind of beef with a financial institution. When you get nowhere with branch managers or corporate flunkies, here's who to contact:
**Any national bank (a bank with N.A. after their title) you can complain to:
Office of the Comptroller of the Currency, Compliance Management
Mail Stop 6-6, Washington DC 20219
800-613-6743
**Saving associations and federally chartered savings banks (word "Federal" or "F.S.B." appear in federal institution's name)
Office of Thrift Supervision, Consumer Complaints
Washington, DC 20552
800-842-6929
**Federal Credit Unions (words "Federal Credit Union" appears in institution's name)
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
703-519-4600
**State-chartered banks that are not members of the Federal Reserve System
Federal Deposit Insurance Corporation, Consumer Response Center
2345 Grand Avenue, Suite 100,
Kansas City, MO64108-2638
1-877-275-3342
**Any national bank (a bank with N.A. after their title) you can complain to:
Office of the Comptroller of the Currency, Compliance Management
Mail Stop 6-6, Washington DC 20219
800-613-6743
**Saving associations and federally chartered savings banks (word "Federal" or "F.S.B." appear in federal institution's name)
Office of Thrift Supervision, Consumer Complaints
Washington, DC 20552
800-842-6929
**Federal Credit Unions (words "Federal Credit Union" appears in institution's name)
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
703-519-4600
**State-chartered banks that are not members of the Federal Reserve System
Federal Deposit Insurance Corporation, Consumer Response Center
2345 Grand Avenue, Suite 100,
Kansas City, MO64108-2638
1-877-275-3342
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