Finally got my hands on some silver bars. I ordered them from APMEX, when the price was so much higher! Anyways, I was disappointed in 2 of the bars that I received. One of them was not heat sealed along the edge allowing air or your finger to get in. Another bar was sealed but the back of the bar was covered with a brown substance. The main reason I ordered these bars was because they came vacuum sealed to prevent tarnish. I sent an email off to APMEX asking what my options were. Shipping them back is kind of out of the question as it isn't cost productive. I am just disappointed in their response. Do you agree that a PM isn't worth less if it's in bad shape or tarnished? Would you mind paying top tier $$ for them? If it was on ebay for sale, would you double think about bidding on it?
Response
"These bars are minted, bought and sold for the silver content and not for the condition. We will not pay less if there are scratches, dings, or tarnishing. None of these conditions affect the value of the bars. We can exchange it but keep in mind that they are from the same shipment, we receive them straight from the mint in those condition, on exchanges you would be responsible for shipping the item back to us and we would be responsible for shipping the replacement back to you.
You could also send them back for a refund too, but we can waive the restocking fee, but we cannot waive any market loss."
Response
"These bars are minted, bought and sold for the silver content and not for the condition. We will not pay less if there are scratches, dings, or tarnishing. None of these conditions affect the value of the bars. We can exchange it but keep in mind that they are from the same shipment, we receive them straight from the mint in those condition, on exchanges you would be responsible for shipping the item back to us and we would be responsible for shipping the replacement back to you.
You could also send them back for a refund too, but we can waive the restocking fee, but we cannot waive any market loss."