any experience with teknetics service?

[gtfm2345]

I mailed my detector on 7/24, called to insure they recieved it on 8-3 they said they had not recieved it at that point....hmm the tracking ## says it was signed for on 8-1. They call back 4 days later and say they have got it. Ok when will it be fixed, I'm dying here (wife thinks its the perfect time to spend quality time together...hmm) Anyway, they called on Friday and said it needed a coil connector $76 fine its 3 yrs old, I asked if I gave my Fedex acct could they express ship he replied no. Ok anyway just wanted to share my experience.

GTFM,

P.S. if anyone has a loner I'm dying here LOL

 

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[crazy4coins]

Hmmm, that's weird. I've heard great things about Fisher's service, and both are made by First Texas.

 

[Inches from Insanity]

I think the customer service at First Texas is dependant on who, if anyone, is on the other end. For example - I sent First Texas an email trying to locate the proper rain cover for my BH Platinum 3 weeks ago with no response. Last Wednesday I called and asked for BH sales and got Prisma as my sales rep. I asked her about the rain cover and she put the phone down and asked someone else. She comes back on and tells me its the raincov-GB and they have plenty in stock. I order the rain cover and ask about the galvanized sand scoop. No problem, she knew about that, so I ordered it also. I am told its going out fedex and should receive the package in 4 days. Yesterday morning at 8:00 am I have my package. (4 days like she said) I open it up and the sand scoop is what I wanted but the rain cover is wrong. It has 2 holes for knobs on the front...my platinum doesn't have knobs. So I call First Texas back ask for BH sales again and it goes to a recording where I can leave a message. Hmmm, if this is answered by the same people that look at e-mails I won't get a call back, so I hang up and call back after about 10 mins. Bingo- I get a rep right away. I explain the prob and she patches me over to my original rep. I explain to her the problem and I tell her the exact rain cover I need. She apologizes, e-mails me a return label and sends out a new rain cover at no charge (Darn straight). Customer service in this regard is top notch in my opinion. Now I'm not going to say its a bad experience with First Texas, just a little time consuming. I chalk it up to the Platinum being a hybrid model that was available in a small select market and not everyone is going to know all the little nuances of this specialized machine. I have also come to the conclusion that you had better talk to someone live at First Texas or your going down a dead end road. This has in no way deterred me from dealing with them in the future but I know now how to get somewhere with the company.

HH - inch

 

[G.A.P.metal]

I have dealt with First Texas two times, and have had excellent results... Fisher CZ6-A new 10 1/2" coil and re-tuned.. N.Y. to TX. and back in 2 weeks....and a new 11"DD coil for an Teknetics Omega no charge....Great people to deal with...wish i could find a Teknetics Ball cap.
Gary

 

[TNGUNS]

Sent my G2 in with a bad switch and they upgraded the coil plug and headphone jack as well, all under warranty and in a timely manner. Couldn't have ask for better service.