ColonelDan
Bronze Member
As an independent member of the Kellyco Test Team, I've had the real honor of working closely with the great folks who man the Kellyco Repair Center and I'm here to tell you they are some of the most dedicated and capable people I've ever had the privilege to know.
Some background on how the current team evolved. Minelab and Nokta thought so highly of the potential and talent at Kellyco, that they were named as the official repair center a few years ago. However, when Barry, Kellyco's main tech, died suddenly and unexpectedly a few months back the repairs were in real danger of quickly backlogging to an unacceptable degree. Barry's brother Dave, Kellyco's chief engineer, unhesitatingly threw himself into the mission with all the devotion of the old Navy man he was...and still is I might add. Having trained Barry in the first place, Dave is a world wide recognized expert on all things related to metal detectors.
Partnered with Marty, the lead customer service representative who tests every unit in order verify and validate the repairs prior to return, these two tackled that daunting task with unparalleled dedication. As a team, they devoted untold hours stretching into many an evening and weekend in order to delete that backlog and meet the expectations of all their customers who were depending on them to return those machines to a first class operating status. As machines continually come in for repair every day, that same dedication I've seen over these many months never subsides in the least.
Watching this from the outside and many times from the inside, I can say without reservation that Dave and Marty continue to surpass the challenge in every regard. These two are both first class detectorists themselves and thus personally can and do empathize with those who send in their beloved machines for “doctoring.”
Let me now mention the third leg of this professional team–the little lady behind the scenes–Jimla who handles all the invoicing and shipping tasks. Both her tangible and intangible contributions are immense and her smile is ever present to brighten even the most demanding of days! In fact, she brightens everyone's day every day without exception and in truth, Dave and Marty could not do what they do so well without Jimla...period!
As in all customer service operations, there are challenges that prove frustratingly difficult to overcome. However, with this trio the challenges are met with a sense of complete dedication to mission accomplishment. Even if it takes a little longer than you would like some times, you can rest assured that the effort and results are a top priority with these guys! You're not only in “good hands” as the saying goes, you're in the best of hands!
Believe me, I've observed this operation up close and can say without reservation and as an independent witness, this team ranks right up there at the top with any I've seen in my 24 years of Army service and 13 years as a Program Manager and Vice President of a major corporation.
A sincere salute of appreciation and respect from my foxhole goes out to Kellyco and its most professional repair team!
Some background on how the current team evolved. Minelab and Nokta thought so highly of the potential and talent at Kellyco, that they were named as the official repair center a few years ago. However, when Barry, Kellyco's main tech, died suddenly and unexpectedly a few months back the repairs were in real danger of quickly backlogging to an unacceptable degree. Barry's brother Dave, Kellyco's chief engineer, unhesitatingly threw himself into the mission with all the devotion of the old Navy man he was...and still is I might add. Having trained Barry in the first place, Dave is a world wide recognized expert on all things related to metal detectors.
Partnered with Marty, the lead customer service representative who tests every unit in order verify and validate the repairs prior to return, these two tackled that daunting task with unparalleled dedication. As a team, they devoted untold hours stretching into many an evening and weekend in order to delete that backlog and meet the expectations of all their customers who were depending on them to return those machines to a first class operating status. As machines continually come in for repair every day, that same dedication I've seen over these many months never subsides in the least.
Watching this from the outside and many times from the inside, I can say without reservation that Dave and Marty continue to surpass the challenge in every regard. These two are both first class detectorists themselves and thus personally can and do empathize with those who send in their beloved machines for “doctoring.”
Let me now mention the third leg of this professional team–the little lady behind the scenes–Jimla who handles all the invoicing and shipping tasks. Both her tangible and intangible contributions are immense and her smile is ever present to brighten even the most demanding of days! In fact, she brightens everyone's day every day without exception and in truth, Dave and Marty could not do what they do so well without Jimla...period!
As in all customer service operations, there are challenges that prove frustratingly difficult to overcome. However, with this trio the challenges are met with a sense of complete dedication to mission accomplishment. Even if it takes a little longer than you would like some times, you can rest assured that the effort and results are a top priority with these guys! You're not only in “good hands” as the saying goes, you're in the best of hands!
Believe me, I've observed this operation up close and can say without reservation and as an independent witness, this team ranks right up there at the top with any I've seen in my 24 years of Army service and 13 years as a Program Manager and Vice President of a major corporation.
A sincere salute of appreciation and respect from my foxhole goes out to Kellyco and its most professional repair team!
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. Pretty simple.
